Inside Sales - Millwork

Fargo Glass & Paint•Fargo, ND

12d

About The Position

Fargo Glass & Paint is hiring an Inside Sales employee to receive, investigate, and respond to customer inquiries about shipments, products, and customer concerns. The role also completes assigned outbound sales calls and inputs or uploads orders and related information into the company ERP system. The employee supports customers throughout the sales and order process, helps promote products and services, and contributes to a safe work environment. Other duties may be assigned to meet business needs.

Requirements

High school diploma or GED.
Two or more years of experience or training, or an equivalent combination of education and experience.
Strong teamwork and interpersonal skills.
Strong written and oral communication skills and proven customer service ability.
Detail orientation and strong organizational, negotiating, and problem-solving skills.
Ability to work under minimal supervision, manage multiple tasks, and interact professionally with others.
Experience supporting and facilitating the sales process.
Proficient computer and Microsoft Office skills.

Nice To Haves

Associate’s degree in business, sales, or a related field.
Knowledge of the building or construction industry.

Responsibilities

Handle customer concerns professionally.
Communicate with customers about orders, returns, shipments, and products.
Contact customers about shipment delays and information needed to process orders.
Manage and maintain open customer orders and customer profile information.
Process warranty and return claims as needed.
Initiate sales of existing and new products and additional services.
Share customer feedback with the manager.
Recommend alternative products based on cost, availability, or specifications when appropriate.
Provide additional support, including maintaining literature and promotional materials, billing on directs, ordering displays, and possibly procuring products.
Plan and pace work to meet daily, weekly, customer, or team productivity goals, and periodically review and revise approved goals.
Use customer service to promote greater product penetration and higher service levels.
Partner with the Safety Department and Operations Leadership to promote a safe work environment and ensure safety precautions are met.
Assist walk-in customers with product selection and orders.
Attend business-related functions on and off premises, such as product shows, dealer or contractor meetings, association events, training sessions, and mill tours.
Maintain prompt and reliable attendance.
Complete assigned outbound sales calls and enter or upload orders and related data into the company ERP system.