Inside Sales Representative II

SENKO Advanced Components•Hudson, MA

2d•Hybrid

About The Position

Inside Sales Representative II is responsible for supporting the company’s sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage. This is a hybrid position with a minimum of Tuesday, Wednesday and Thursday in office at the Hudson, MA office. SENKO is the industry's leader in fiber optic interconnects, relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world's most renowned technology giants, shaping the future of connectivity together. At Senko, you'll be part of a team that's passionate about innovation and dedicated to making a global impact. If you're ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you.

Requirements

Organization
Multi-tasking
Detail oriented
Knowledge of ERP/CRM systems
Strong Phone Presence
Accurate Data Entry
Microsoft Office skills
High School Diploma or equivalent work experience
3-5 years of customer service and/or inside sales experience
Data entry and computer software capabilities

Nice To Haves

Technical products background helpful

Responsibilities

Ability to understand and effectively communicate SENKOs winning business model and value position.
Oversee the entire order life cycle, from quotation to shipment, ensuring smooth and efficient processing at each stage.
Manage and process customer purchase orders efficiently and accurately.
Strong attention to detail with the ability to escalate issues appropriately when necessary.
Proactively monitor and follow up on order schedules and lead times or shipments.
Demonstrate effective communication across departments to ensure seamless collaboration and drive business success.
Monitor sales activities to identify and respond to upward and downward trends.
Understanding of product applications and deployment to better support customer needs.
Ability to proactively recommend products or alternatives based on customers’ needs and preferences.
Handle and respond to customer technical inquiries in a timely and efficient manner.
Proactively seek opportunities to improve customer experience with a focus on problem solving.
Address and resolve customer complaints promptly by collaborating with the Quality Assurance team and by following our ISO procedures.
Manage and respond to both incoming and outbound calls, ensuring timely and professional communication with customers.
Promote and sell standard products effectively using established sales techniques.
Ensure accurate and up-to-date maintenance of CRM data.
Willingness to travel with sales members as needed for customer support.
Generate and provide sales reports as requested.
Understand and uphold company quality objectives in accordance with ISO standards.
Provide training for new sales members as directed by the Inside Sales Manager.