Inside Sales II

White Cap • Gilbert, AZ

5d

About The Position

Responsible for accurate order processing, pricing, and procurement while delivering dependable customer service. The role supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence. Work is performed under general supervision, using judgment within well-defined policies, procedures, and techniques; output is regularly reviewed by a senior coworker or supervisor. Complex or unusual problems are referred to a supervisor. The position is based in a comfortable indoor area, with most time spent sitting and frequent opportunities to move around. Rarely, the role may require moving or lifting light articles. Overnight travel is typically less than 10% of the time.

Requirements

• Generally 2–5 years of experience in the area of responsibility.
• Specialized skills training or certification may be required.

Nice To Haves

• High school diploma or GED is strongly preferred.
• 1–2 years of inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Leadership qualities demonstrated through mentoring and guidance.
• Proficiency in order management systems and basic reporting tools.

Responsibilities

• Process orders through phone, email, text, and counter channels, ensuring accuracy and timely service.
• Manage basic pricing within established guidelines to maintain margin goals.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle credit card, check, and cash payments securely.
• Identify stock products and recommend comparable alternatives to meet customer requirements.
• Coordinate proactively and follow up to ensure service commitments are met.
• Maintain accurate records and documentation for transactions and procurement activities.
• Guide and train junior associates to promote teamwork and dependable performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED