Inside Sales II

White Cap Management • Gilbert, AZ

4d

About The Position

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. The role supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence.

The position works under general supervision and uses some judgment within well-defined policies, procedures, and techniques. Complex or unusual problems are referred to a supervisor, and work is typically reviewed regularly by a senior coworker or supervisor.

Requirements

• High school diploma or GED is strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.

Nice To Haves

• 1–2 years of inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Leadership qualities demonstrated through mentoring and guidance.
• Proficiency in order management systems and basic reporting tools.

Responsibilities

• Process orders through phone, email, text, and counter channels, ensuring accuracy and timely service.
• Manage basic pricing within established guidelines to maintain margin goals.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle credit card, check, and cash payments securely.
• Identify stock products and recommend comparable alternatives to meet customer requirements.
• Coordinate proactively and follow up to ensure service commitments are met.
• Maintain accurate transaction and procurement records and documentation.
• Guide and train junior associates to promote teamwork and dependable performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED