Inside Sales Representative I

Vallen Distribution•WICHITA, KS

11d

About The Position

Vallen's Inside Sales Representative (ISR) provides service to Vallen customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues. The ISR is the primary contact for assigned customers regarding Vallen service offerings, pricing, scheduling, and shipping inquiries. The role introduces products, identifies upselling opportunities and potential customer cost savings, and may assist Vallen sales teams with identifying and soliciting new business within assigned segments. The position combines remote sales outreach and customer support with service, working-capital, compliance, implementation, and cross-functional teamwork responsibilities. Work involves extended periods using a computer and repetitive keyboarding. The employee may work in manufacturing environments and encounter dirt, smoke, heat, or cold. Customer facility safety protection may be required. Overtime may be required with little advance notice.

Requirements

Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to interact with customers responsively over the telephone and in person.
Ability to handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Entrepreneurial and assertive approach, with the experience, skills, and attitude to help achieve company market-share and revenue goals.
Ability to work for long periods on a computer and perform repetitive keyboarding activities.
Ability to talk and hear regularly; sit frequently; and occasionally stand and walk.
May be required to occasionally lift and/or move up to 25 pounds.
Close vision and ability to adjust focus; may need to distinguish color.
Overtime may be required with little advance notice.
Safety protection may be required at customer facilities, as dictated by customer safety protocols.

Responsibilities

Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Drive utilization of digital tools and enter requests for material to be stocked for customers.
Resolve customer complaints immediately.
Monitor segment performance by working daily, weekly, and monthly required reports, and ensure compliance with service KPI goals.
Manage company assets appropriately.
Ensure adequate and timely billing of customer orders and timely resolution of Accounts Receivable disputes.
Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
Assist with proposals and large project development.
Ensure new account implementations follow the implementation plan and service levels meet or exceed customer expectations to limit customer churn.
Work with Vallen Business Partners to implement strategic initiatives and enable cross-functional communication.
Introduce new products, identify upselling opportunities, and contribute to identifying customer cost savings.
Collaborate with Vallen sales teams to help identify and solicit new business opportunities within assigned segments.