Inside Sales Rep/ Customer Service Building Materials

Manufacturers Reserve Supply • Irvington, NJ

3d • $24 - $33 • Onsite

About The Position

This isn't a typical inside sales position filled with cold calls and one-time transactions. You'll work with many of the same customers every day, building long-term relationships with lumber yards and building supply dealers, who rely on your knowledge and service. Over time, you'll become a trusted resource and respected expert in our specialty building materials. If you enjoy helping customers, solving problems, and developing lasting business relationships, we'd love to hear from you.

Requirements

• Previous customer service, inside sales, account management, or call center experience
• Strong communication skills and a professional phone presence
• Excellent organizational and multitasking abilities
• Solid computer skills including Microsoft Office (Word, Excel, Outlook)
• Basic math skills for pricing and quoting
• Ability to learn technical product information and communicate it confidently
• Strong problem-solving skills and a commitment to customer satisfaction

Nice To Haves

• Building materials, lumber, construction, or related industry knowledge strongly preferred
• Logistics or supply chain experience is a plus
• Bilingual skills are a plus

Responsibilities

• Build and maintain strong relationships with an established base of wholesale customers
• Process orders, provide pricing and quotations, and ensure accurate order entry
• Handle incoming customer calls and emails with professionalism and urgency
• Become knowledgeable about our products and industry to provide expert guidance and recommendations
• Investigate customer concerns, order issues, and product questions to find effective solutions
• Collaborate with our Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences
• Identify opportunities to grow existing accounts through cross-selling, upselling, and promotional programs
• Deliver a level of service that keeps customers returning year after year

Benefits

• Medical
• Dental
• FSA
• Group Term Life
• AD&D coverage
• 401(k) with company match
• Paid holidays
• Paid time off
• On-site gym
• Newly renovated café with complimentary coffee
• Safe, secure parking
• Clean, organized offices and warehouse facilities
• Special company events, - Ice cream truck, parties, recognition for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed