Inside Sales Manager

MyUtilities•Dallas, TX

20h•Onsite

About The Position

We’re building a high-performance inside sales organization — and we’re looking for a leader who can help scale it. MyUtilities helps simplify one of life’s most stressful moments: moving. Through our platform and partner network, customers request essential home services like electricity, internet, TV, and security before they move into a new home. Our team helps finalize those services and make the process seamless. Our program is growing quickly. We already have strong lead flow, a growing team of Customer Enrollment Specialists, and meaningful operational scale. Now we’re focused on building the next level of coaching consistency, operational discipline, and performance infrastructure. That’s where this role comes in. We are looking for an Inside Sales Manager who can lead people well, drive accountability, and help improve the systems and processes behind the operation.

Requirements

5+ years of leadership experience within inside sales, customer acquisition, contact center, or consumer sales environments
Experience leading performance-focused teams with clear KPIs and operational accountability
Strong coaching ability, especially around customer conversations, objection handling, and execution consistency
Experience improving workflows, processes, or operational systems
Strong reporting and analytical skills with the ability to draw actionable insights from performance data
Comfortable using CRM systems, reporting tools, Google Workspace, and sales coaching platforms
Strong communication, organization, and follow-through
Ability to operate effectively in a growing, evolving environment

Nice To Haves

Experience with Gong or conversation intelligence tools is a plus

Responsibilities

Leading and Developing the Team: Directly help lead a growing inside sales organization of 20+ Customer Enrollment Specialists, focusing on coaching, accountability, operational execution, and performance improvement.
Coaching reps on conversion and communication.
Improving daily execution.
Reinforcing pipeline discipline.
Reviewing calls and customer interactions.
Helping develop a strong team culture built around performance and trust.
Driving Performance: Consistently improve key operational and sales metrics, including conversion rate, rep productivity, speed-to-lead, SLA compliance, pipeline hygiene, and cross-sell performance.
Noticing patterns, identifying breakdowns, and helping improve execution.
Helping Improve the Machine: Partner with leadership on workflow improvements, coaching processes, reporting visibility, operational consistency, and overall sales floor effectiveness.
Participate in interviewing and hiring new Customer Enrollment Specialists and help shape what great performance looks like as the team grows.