Inside Sales Manager

Alexander Shunnarah Trial Attorneys•Birmingham, AL

1d•Onsite

About The Position

As the Intake Team Lead (Inside Sales Manager), you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth. This is a 100% on site position. We believe this work is done best together!

Requirements

High school diploma or equivalent.
2+ years of experience with Microsoft Office.
Prior management experience is required, 2 years preferred.
Customer service experience of at least 2 years is preferred.
Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
Typing Speed: 35+ words per minute.

Responsibilities

Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
Implement disciplinary actions as needed in a fair and consistent manner.
Enforce accurate client data intake processes to ensure compliance and informed decision-making.
Undertake any other related duties as required to support team and departmental objectives.