Inside Sales Manager

Alexander Shunnarah Trial Attorneys • Birmingham, AL

9h • Onsite

About The Position

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm with offices across the nation, handling complex cases and providing comprehensive support to attorneys and staff. The firm prides itself on skill, experience, compassion, and commitment, dedicated to providing clients with utmost attention and care. They value innovation, a go-getter mentality, and believe their people are what make them great, encouraging applications from those looking to make a difference in a supportive team environment. As the Intake Team Lead (Inside Sales Manager), this role is a driving force in the Intake Department, focusing on developing and enhancing the performance of Intake Specialists. The manager will guide the team to exceed departmental goals, foster a positive and productive work environment, and contribute to the firm's overall growth. This is a 100% on-site position.

Requirements

• High school diploma or equivalent.
• 2+ years of experience with Microsoft Office.
• Prior management experience is required.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

Nice To Haves

• 2 years preferred prior management experience.
• Customer service experience of at least 2 years is preferred.

Responsibilities

• Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Implement disciplinary actions as needed in a fair and consistent manner.
• Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Undertake any other related duties as required to support team and departmental objectives.

Benefits

• Full-time position with opportunities to grow and contribute to impactful cases.
• Dental insurance
• Vision insurance
• Health insurance
• Supplemental insurance
• Paid time off
• Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A supportive environment that values collaboration, innovation, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees