Manager, Inside Sales

Rivian • Riverdale, GA

5h • $78,200 - $97,700 • Onsite

About The Position

Rivian is seeking a proven results-oriented leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses an understanding of a call center environment, a proven track record of driving customer satisfaction while driving sales, delivering on operation-excellence through metrics, and exceptional leadership skills.
The Manager of Inside Sales will lead the inside sales team, responsible for digital and phone-based demand from first customer engagement through order, including lead qualification, product education, demo-drive booking, and closing the sale. This team partners closely with Field Sales & Delivery to route leads, support on-site advisors, and improve conversion and pipeline health across regions. The manager will direct customer inbound activities, daily operations, and drive accountability for team performance. This role will ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly while effectively implementing Rivian’s brand culture. To be successful in this role, the Manager of Inside Sales must have a customer-first approach, have a hunger for competitive sales, and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.

Requirements

• 5+ years of experience in customer service and or sales; 2+ leadership experience in a call center environment preferred.
• Call center, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus.
• Bachelor's degree or equivalent relevant working experience
• Proven ability to lead and develop a team of employees
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs
• Extensive experience with P&L, POS and CRM software
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
• Ability to obtain and maintain local sales licenses if applicable in your state
• Strong analytical skills and proficiency in utilizing sales data and metrics
• Results-driven with a focus on achieving and exceeding sales targets
• Excellent written and verbal language skills in English, additional languages a plus
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication required
• Skilled use of project management tools and well versed in memo and presentation building

Nice To Haves

• EV Automotive customer service or sales experience is a bonus

Responsibilities

• Maintain a strong customer-first mindset while confidently guiding customers through the entire journey—from purchase to delivery—to ensure every customer feels supported, informed, and inspired throughout their Rivian experience.
• Execute sales strategies to achieve revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
• Provide leadership and guidance to the inside sales team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to customer satisfaction, revenue generation and employee performance.
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian’s culture and values to our teams and customers, and ensure they are reflected in our operations and team members.
• Collaborate with leadership on goals, process improvements, and daily operations.
• Lead the implementation of processes that allow associates to seamlessly support inbound customers and move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
• Support various special events and new site openings across the commercial organization as needed
• Take on additional projects, duties and assignments as required and/or by request from the sales leadership

Benefits

• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager