Inside Sales Manager

Novagard • Cleveland, OH

1d • Onsite

About The Position

The Inside Sales Manager strengthens customer relationships and supports revenue growth through proactive outreach, opportunity management, quote follow-up, and account support. The role works across Sales, Customer Operations, Marketing, Planning, Production, Quality, Logistics, and Leadership to provide a responsive and consistent customer experience. It is a full-time, office-based role in a collaborative team environment, with occasional travel potentially required for customer visits, sales meetings, trade shows, training, or business reviews.

The position does not have direct supervisory responsibility, but may coordinate sales activity, customer follow-up, and account support with internal teams and outside sales representatives. The role requires regular effective communication, occasional lifting or carrying of up to 10 pounds, and the ability to traverse between floors. The expected schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to change based on business demands.

Requirements

• 5+ years of inside sales, customer operations, sales support, or account management experience.
• Demonstrated success building customer relationships, advancing opportunities, and supporting revenue growth.
• Experience with ERP and CRM systems.
• Working knowledge of pricing, order management, customer service, and sales support.
• Proficiency with Excel, Outlook, Word, PowerPoint, and Power BI.
• Strong communication, organization, follow-up, and presentation skills.
• Customer relationship management and responsive service capabilities.
• Sales growth, business acumen, and opportunity management capabilities.
• Clear communication, collaboration, and follow-through.
• Analytical problem solving and sound decision-making.
• Organized, proactive, and results-oriented work style.

Nice To Haves

• Associate or bachelor's degree in business, sales, marketing, or a related discipline.
• Manufacturing, distribution, or B2B sales experience.
• Experience with Microsoft Dynamics 365, Salesforce, or similar CRM tools.

Responsibilities

• Conduct proactive outreach to grow, retain, and reactivate accounts.
• Identify and qualify opportunities using sales history, buying patterns, open quotes, and customer account activity.
• Partner with outside sales on target accounts, product recommendations, pricing, and market initiatives.
• Manage opportunities from initial contact through closure, documenting status, next steps, timing, pricing, and product needs.
• Advance quotes by resolving barriers and coordinating internally to improve conversion.
• Maintain pipeline data for forecasting, account planning, and leadership reporting.
• Provide responsive product and account support that builds customer trust.
• Resolve pricing, sample, order, service, and account questions promptly.
• Analyze sales activity, conversion, trends, and account performance to identify risks, opportunities, and actions.
• Coordinate across functions to meet commitments and remove customer-service barriers.
• Coordinate sales activity, customer follow-up, and account support efforts with internal teams and outside sales representatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed