Inside Sales Manager

Insulectro • Lake Forest, CA

40d • $70,000 - $76,000 • Onsite

About The Position

Insulectro is seeking an Inside Sales Manager based in its Lake Forest, California location. The role manages a portfolio of small to mid-sized customer accounts and serves as a primary customer contact, supporting satisfaction, account retention and growth, and effective order execution. The manager works with TAMs and Inside Sales Manager teammates across the country in a fast-paced, team-oriented environment. The position includes training and growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience in sales, customer service, or a related field.
• 1–3 years of experience in inside sales, account management, customer service, or a related business environment.
• High level of comfort with technology and business systems, such as ERP, CRM, or order management systems.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to make decisions and work in a fast-paced, collaborative environment.
• Strong problem-solving skills, attention to detail, and willingness to learn.

Responsibilities

• Manage an assigned portfolio of small to mid-sized customer accounts and serve as a primary point of contact.
• Evaluate customer requirements and determine appropriate actions to support customer satisfaction, account retention, growth, and effective order execution.
• Develop proficiency in Insulectro systems and processes, including order entry, reporting tools, Salesforce, and other required systems.
• Work collaboratively with TAMs by preparing quotes, providing material availability updates, and managing customer inquiries.
• Respond to customer requests and resolve account issues involving shipments, documentation, and returns within established company policies and guidelines.
• Collaborate with Inside Sales Manager teammates across the country in a fast-paced, team-oriented environment.
• Develop and maintain effective customer relationships, identify service improvements and opportunities to strengthen relationships, and expand business through promotional products and alternative-material recommendations.

Benefits

• Health benefits package including medical, dental, vision, disability, and life insurance.
• 401(k) with employer match.
• Paid Time Off program.
• Holiday pay.
• Structured onboarding and training plan with senior Inside Sales Managers and hands-on experience.
• Growth opportunities based on experience, skills, and proficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level