Inside Sales Manager
About The Position
The Inside Sales Manager is based at iNRCORE Group’s RCD facility in Manchester, New Hampshire, and reports directly to the Director of Sales. This role plans, coordinates, and manages inside sales activities within an assigned business unit or region. It is responsible for revenue growth through customer account development, new business generation, and effective leadership of the inside sales function. The manager leads and develops Inside Account Representatives and Customer Service Representatives, while maintaining responsibility for account growth, customer satisfaction, and sales performance. The role also partners with the broader sales organization and works with customer service, operations, engineering, and other internal teams to support customer needs and successful order execution.
Requirements
- 5–8 years of experience in sales, account management, customer service, or business development.
- Proven ability to generate revenue through account growth and new business development.
- Strong customer relationship management and negotiation skills.
- Excellent communication, presentation, and interpersonal abilities.
- Demonstrated ability to coach and develop employees.
- Strong organizational, analytical, and problem-solving skills.
- Experience working with CRM systems and Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Bachelor’s degree in Business, Marketing, or a related field.
- Previous leadership, supervisory, or mentoring experience.
Responsibilities
- Lead, coach, and develop Inside Account Representatives and Customer Service Representatives to achieve departmental and individual performance goals.
- Generate revenue through account growth, customer retention, and new business development.
- Develop and execute growth plans for assigned customers and target accounts.
- Build and maintain customer relationships and serve as a key contact for commercial activities.
- Identify, qualify, and pursue new business opportunities within existing and prospective accounts.
- Support and manage early-stage customer opportunities, including qualification, quoting, and follow-up.
- Monitor sales activity, account performance, and pipeline development against sales objectives.
- Collaborate with Regional Sales Managers and other sales leaders on territory objectives and customer growth strategies.
- Work with customer service, operations, engineering, and other internal teams to support customer satisfaction and successful order execution.
- Assist with pricing, quoting, contract reviews, and customer negotiations as appropriate.
- Set performance expectations and provide team members with coaching, feedback, and development opportunities.
- Analyze customer trends, sales activity, and market opportunities to identify growth potential.
- Maintain CRM records, forecasts, and sales reports for business planning and decision-making.
- Support customer meetings, presentations, and business reviews as required.
- Ensure consistent execution of company policies, sales processes, and customer engagement standards.
Benefits
- Excellent earning potential with qualifying annual bonuses.
- Health, dental, and vision benefits.
- Elective flexible spending and dependent care accounts.
- Company-paid and elective buy-up life and AD&D insurance.
- Company-paid short-term disability and elective long-term disability.
- Elective critical illness, hospital indemnity, and supplemental accident coverage.
- 401(k) retirement savings plan with qualifying company match.
- Company-paid mental health support and Employee Assistance Program (EAP).
- Paid holidays and generous paid time off (PTO).
- Employee Discount Program (LifeMart via ADP).
- Tuition reimbursement for qualifying degrees and certification programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
