Inside Sales Manager
About The Position
The Inside Sales Manager manages revenue generation and promotes sales of new and existing company products. The role establishes goals and objectives for the Sales team, develops and implements marketing and sales plans, monitors results, and manages sales initiatives. It also supports customer service issue resolution, communicates product information and availability to customers, assists with determining labor claims, manages damaged returns, and supports continual improvement of the company's quality improvement system. The manager oversees staff work and is responsible for hiring, termination, training and development, performance reviews, and corrective action.
Requirements
- High school diploma or equivalent.
- At least 5 years in a specialized profession or equivalent, with proficiency in the specialty and prior senior lead or supervisor experience; a degree or equivalent work experience.
- Ability to perform arithmetic calculations using whole numbers, fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret graphs.
- Frequent use of Outlook, Word, Excel, graphics software, and related tools; ability to create and maintain Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
- Ability to communicate complex information across departments and interact with management, address delicate situations, and motivate and persuade others.
- Ability to analyze or interpret varied and complex problems and solve them using knowledge, skills, general precedents, and practices.
- Ability to handle multiple tasks or projects simultaneously with moderate complexity.
- Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
- Ability to lift up to 25 pounds.
- Periodic travel may be required, including overnight stays, depending on position requirements.
Nice To Haves
- Bachelor's degree.
- Prior automotive experience and knowledge of automotive parts.
Responsibilities
- Develop and implement marketing and sales plans and monitor results.
- Analyze or resolve customer service issues, or assist Inside Sales Coordinators in resolving them.
- Set, track, and report on key sales initiatives.
- Know company product literature and convey product information and availability to customers.
- Assist in determining labor claims.
- Manage the reduction of damaged returns.
- Manage and support continual improvement of the company's quality improvement system.
- Plan, assign, schedule, and review the work of others and ensure quality standards.
- Hire, terminate, train, and develop staff; review performance and administer corrective action.
- Assume other duties as assigned.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid parental leave
- Fertility coverage
- 401(k) with company match
- Company-paid life insurance and long-term disability
- Short-term disability
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- PNC Daily Pay option
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
