Inside Sales Intake Specialist Position

SERVPRO of Ames•Ames, IA

13d•Onsite

About The Position

Servpro is hiring an Inside Sales Intake Specialist Position! As the Inside Sales Intake Specialist Position serves as the primary point of contact for residential and commercial customers facing emergency property damage. This office-based role combines empathetic customer service with consultative sales to qualify emergency leads, overcome customer objections, and book mitigation or restoration jobs.

Requirements

High school diploma/GED (preferred)
Minimum of 1–2 years in customer service, call center environments, or inside sales roles.
Strong active listening skills paired with an empathetic, professional phone demeanor to handle stressed callers.
Ability to implement conversion strategies, overcome pricing or timing objections, and close sales.
Proficiency with CRM systems, ticketing software, and fast data entry.
Capability to multitask and stay calm under pressure in a fast-paced, emergency-driven disaster recovery environment.
Ability to successfully complete a background check subject to applicable law

Responsibilities

Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
Qualify & Convert Leads: Assess customer needs through active listening, pitch appropriate restoration services, and convert inquiries into scheduled emergency jobs.
Document Claim Details: Log precise loss information, caller details, and insurance data into the corporate CRM system.
Dispatch Production Teams: Coordinate with local franchise production managers to ensure fast deployment of restoration crews to the loss site.
Collaborate with Sales: Pass specialized or large-loss commercial leads to the field-based Business Development Team for follow-up.
Follow Up: Track open leads and guide property owners through the initial intake funnel to ensure customer satisfaction.
Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.