Inside Sales - Instruments

John H. Carter Company, Inc.•Metairie, LA

6d•Onsite

About The Position

This role involves handling a high volume of customer interactions via phone, fax, and email, including managing measurement technician scheduling, RFQs, technical assistance, factory support, product support, and delivery expediting. The position requires ensuring alignment between inside sales efforts and technician availability, supporting the accounting department with invoice and return issues, and assisting sales personnel with instrumentation initiatives. A key aspect is upholding Total Customer Commitment (TCC) standards and collaborating with product principals. The role also includes active participation in training, an on-call rotation for after-hours and weekend support, and supporting colleagues during peak workloads. Accurate and timely completion of quotes, order entry, and purchase orders is essential, along with cultivating strong customer relationships.

Requirements

Ability to handle a heavy workload.
Proficiency in handling customer inquiries via phone, fax, and email.
Understanding of Measurement Technician Scheduling, RFQ processes, Technical Assistance/Support, Factory Support, Technical Product Support, and Delivery Expediting.
Ability to align sales efforts with technician availability.
Familiarity with accounting support for invoices and returns.
Capability to support sales personnel in pursuing initiatives.
Commitment to upholding Total Customer Commitment (TCC) standards.
Willingness to work closely with and support product principals.
Active participation in training.
Participation in after-hour and weekend ‘On-Call’ rotation.
Supportive attitude towards colleagues, especially during peak times.
Accuracy in completing quotes, order entry, and purchase orders within required timeframes.
Skill in building and cultivating solid customer relationships.

Nice To Haves

Enthusiastic participation in training.
Enthusiastic participation in the after-hour and weekend ‘On-Call’ rotation.
Enthusiastic support of JHC colleagues.

Responsibilities

Receive and handle phone calls, faxes, and emails from external & internal customers in a timely manner, often with a heavy workload.
Manage information including Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, and Delivery Expediting.
Ensure Inside Sales efforts are aligned with Technician availability.
Support the JHC accounting department with problem invoices, returns, and general customer account information.
Support JHC Sales personnel for Instrumentation initiatives.
Understand and ensure JHC TCC (Total Customer Commitment) standards are upheld.
Work closely with and support JHC product principals.
Actively attend required and preferred training.
Participate in the after-hour and weekend ‘On-Call’ rotation.
Support JHC colleagues, especially during overload situations.
Accurately complete quotes, order entry, and purchase orders within customer time requirements.
Build and cultivate solid customer relationships.