Inside Sales Engineer - Process Systems & Solutions

ECI•Lawrence, PA

18d•Onsite

About The Position

Equipment & Controls, Inc. (ECI), an Emerson Impact Partner, is seeking an Inside Sales Engineer for its Process Systems & Solutions business unit in Lawrence, Pennsylvania. The role focuses on building and maintaining customer relationships and providing tailored technical solutions. The engineer will help customers select and size control system and reliability solutions, serve as a primary technical contact, and suggest alternatives when needed, including when lead times are challenging. Working closely with account managers and the outside sales team, the role supports business growth in a designated territory, timely order fulfillment, and customer satisfaction. ECI serves a broad range of industries, including oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM, and nuclear. The company describes its work environment as collaborative and customer-focused, and says it provides initial and ongoing training and work equipment. Compensation includes a competitive base salary based on experience, benefits, and a retirement savings program with a 401(k) company match and profit sharing.

Requirements

Four-year engineering degree or equivalent industry experience.
Working knowledge of control systems, reliability, and relevant industries.
Ability to develop and deliver solutions based on an understanding of the technical and business challenges of the market.
Negotiation skills.
Excellent communication skills.
Ability to multitask.
Significant ability to work flexibly and change work plans with little notice.
Ability to work as a team player with account managers and other employees.

Responsibilities

Use customer input and specifications to help select applicable products.
Develop solutions that meet customer needs.
Prepare, deliver, and follow up on accurate customer quotes in a timely manner.
Support positive customer outcomes throughout the quoting and fulfillment process.
Support the outside sales team in meeting customer expectations.
Work with customers to determine sizing and selection of control systems and reliability solutions.
Collaborate with account managers to develop and grow business within a designated territory.
Serve as a technical point of contact for customers and offer alternative solutions when needed.