Inside Sales / Customer Care Specialist

Shamrock Roofing • Overland Park, KS

33d • Onsite

About The Position

Shamrock Roofing & Construction is seeking an Inside Sales/Customer Care Specialist to join their expanding Customer Care Team. This role involves handling inbound calls and making outbound calls to provide updates and information to potential and current customers regarding their roofing claims or repairs. The specialist will work closely with the sales team to ensure effective communication and will be responsible for both inside sales and customer care duties. The ideal candidate enjoys sales, has experience in inside sales, and possesses customer service skills.

Requirements

• 2-3 years of inside sales experience minimum.
• B2C experience is required.
• Knowledge of spreadsheets (Shamrock uses Google Business Suite)
• Great written and verbal communication skills
• Excellent goal-setting, and motivation
• Basic math and data analysis skills
• Good problem-solving, critical thinking and decision-making skills
• Exceptional organization, time management and multitasking abilities
• Keen attention to detail

Nice To Haves

• B2B experience is a plus!

Responsibilities

• Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
• Take incoming calls from current and/or potential customers to help with important updates and communication throughout the course of their roofing claims or repairs.
• Sell Shamrock services to new leads!
• Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc.
• Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them, and upselling or converting to new customers for new roofs.
• Document each call as per company and departmental policies and procedures.
• Follow up with current and/or potential customers in a timely manner.
• Apply a positive customer service attitude in interactions with all customers.
• Be able to establish a positive rapport.
• Be patient and understanding in all customer interactions.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• All other duties assigned by the manager.

Benefits

• Medical/Dental/Vision Insurance after 30 days of employment and first of next month
• PTO accrual after 30 Days of employment
• 401K after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed