Inside Sales Coordinator

Aagard•Alexandria, MN

5h•$26 - $33•Onsite

About The Position

The Inside Sales Coordinator will serve as the main customer contact for New Sales Opportunities (NSOs), working closely with the Applications Engineer to manage all aspects of customer engagement. This role supports the setup of NSOs, assists the Applications Engineer throughout the sales process until a purchase order is received, and processes purchase orders for new machine sales. The coordinator will also coordinate the transition of sold projects to the Project Management team and monitor NSO progress to ensure timely follow-up and effective communication. Additionally, the role provides support for the VIP Customer Program by organizing meetings, documenting discussions, tracking follow-ups, and managing action items in the CRM system. A key aspect of this position is to ensure the Aagard Experience by delivering exceptional customer service, continuously improving the customer experience, promoting customer-focused processes, and identifying opportunities for enhancement.

Requirements

Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field, along with 2 years of related experience, or an equivalent combination of education and experience
Proficient keyboarding, computer, proofreading, and editing skills
Experience with Microsoft Office and ability to learn Aagard software
Strong prioritization, time management, organization, proactive decision-making, and attention to detail
Confidence and ability to communicate professionally with internal and external customers verbally and in writing
Ability to handle confidential information with tact and discretion
A conscientious approach to meeting and exceeding customer expectations
A Real ID or Passport is required
Ability to travel as required, with 1-2 trips annually

Responsibilities

Serve as the main customer contact, working closely with the Applications Engineer to manage all aspects of customer engagement for NSOs.
Support the setup of NSOs and assist the Applications Engineer throughout the sales process until a purchase order is received.
Process purchase orders for new machine sales and coordinate the transition of sold projects to the Project Management team.
Monitor and track NSO progress to ensure timely follow-up and effective communication with all stakeholders.
Help organize customer calls and internal meetings to ensure clear communication and coordination.
Document discussions from both internal and external meetings, track follow-ups, and manage action items in our Customer Relationship Management (CRM) system.
Maintain and update task lists to ensure timely completion of responsibilities.
Collaborate with internal teams to resolve customer issues and provide proactive support to VIP customers.
Deliver exceptional customer service that consistently exceeds expectations, ensuring timely and effective responses to inquiries.
Continuously strive to improve the overall customer experience by providing prompt and thorough support, reinforcing Aagard’s commitment to helping customers win.
Promote customer-focused processes and best practices to enhance satisfaction and loyalty.
Identify opportunities for improvement in customer interactions and support initiatives that strengthen the Aagard experience.

Benefits

Comprehensive Healthcare for You and Your Family
No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
Financial Security
401(k) with Company Match: 50% match on the first 10% of your contributions.
Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.
Time Off
Paid Time Off: Enjoy time for rest and relaxation.
9 Paid Holidays throughout the year.
Paid Bereavement Leave for life’s difficult moments.
Volunteer Time Off: Make an impact with paid time to support causes you care about.
Career Growth & Development Opportunities
Pathways to Leadership: Build your future with mentorship and servant leadership programs.
Educational Support: Scholarships and tuition reimbursement to help you grow.
Unique Offerings That Set Us Apart
Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.