Inside Sales Coordinator

Southern Company • Atlanta, GA

6h

About The Position

The Inside Sales Coordinator performs inside sales duties supporting the growth and retention efforts of Atlanta Gas Light (AGL) and Chattanooga Gas Company (CGC). The role supports programs that attract new customers and retain existing customers, helps customers understand the benefits and process of converting to natural gas, and provides operational, reporting, research, and administrative support to the Growth & Retention department. The coordinator manages program and customer touchpoints, maintains departmental databases and records, and supports sales management and special projects.

Requirements

• BA/BS degree and 2–3 years of applicable experience, or an equivalent combination of academic education and experience.
• Advanced Microsoft Office skills, including MS Word, Excel, PowerPoint, and SharePoint.
• Ability to independently prioritize tasks across multiple assigned projects.
• Strong attention to detail and demonstrated ability to work with all levels within the organization.
• Ability to effectively sell, listen, and communicate with customers.
• Superior organizational skills and ability to handle multiple tasks concurrently.

Nice To Haves

• Natural gas industry experience.
• 2–3 years of sales, construction, or GIS experience.

Responsibilities

• Track and report on sales programs, including response and conversion rates.
• Prepare weekly and monthly reports for the Growth & Retention team.
• Perform monthly data-quality verification checks on new and existing projects.
• Manage in-house programs by tracking applications, verifying status and eligibility, gathering information from customers and other stakeholders, processing check payments, sending correspondence, tracking and reporting activity, and serving as a point of contact.
• Educate current and prospective customers about natural gas benefits, appliances, cost savings, conversion, and Growth & Retention programs; answer related questions.
• Manage customer touchpoints for Growth & Retention programs, including determining eligibility, managing agreements and terms and conditions, maintaining notes and paperwork, processing invoices, and responding to customer questions and concerns.
• Support programs focused on converting new and existing customers to natural gas.
• Maintain departmental databases and ensure accurate reporting and tracking.
• Provide ad hoc management support related to reports, metrics, goals, budgets, and programs.
• Arrange meeting logistics, monitor and follow up on meeting requests, and send reminders and other communications.
• Send form letters and mass mailings to customers upon request from customers or new business representatives.
• Process and track invoices, ensure payment, and track paid invoices for budget reconciliation and planning.
• Support sales management in identifying new customers, markets, and natural gas applications and assessing business impacts.
• Conduct research for strategic planning, business development, and ad hoc requests.
• Manage employee and customer referral programs designed to generate leads and support topline growth.
• Use company systems including GSCA, GCMA, CC&B, WMIS, GLOBE, and ARM.
• Update customer information in GCMA and CC&B as needed and serve as a research expert on customer accounts.
• Help lead the department’s Records & Information Management (RIM) program.
• Complete special projects and other duties as assigned in support of company growth and retention.
• Maintain working knowledge of company products and services, operating policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level