Inside Sales Coordinator

Southern Company • Atlanta, GA

3h

About The Position

The Inside Sales Coordinator performs inside sales duties in support of the growth and retention of Atlanta Gas Light (AGL) and Chattanooga Gas Company (CGC). The role supports programs that attract new customers and retain existing customers, including customer education, program administration, sales reporting, database maintenance, and coordination with customers and internal and external stakeholders. The position requires a collaborative team player with strong attention to detail and the ability to manage competing priorities.

Requirements

• Bachelor of Arts or Bachelor of Science degree with 2–3 years of applicable experience, or an equivalent combination of academic education and experience.
• Advanced Microsoft Office skills, including Word, Excel, PowerPoint, and SharePoint.
• Ability to independently prioritize tasks across multiple assigned projects.
• Strong attention to detail and demonstrated ability to work with all levels of the organization.
• Ability to sell effectively, listen, and communicate with customers.
• Superior organizational skills and ability to handle multiple tasks concurrently.

Nice To Haves

• Natural gas industry experience.
• 2–3 years of sales, construction, or GIS experience.

Responsibilities

• Track and report on sales programs, including response and conversion rates, and prepare weekly and monthly reports for the Growth & Retention team.
• Perform monthly data quality verification checks on new and existing projects.
• Manage in-house programs by tracking applications, verifying status and eligibility, contacting relevant parties for information, processing check payments, sending correspondence, reporting on program activity, and serving as a program point of contact.
• Educate current and prospective customers about natural gas, natural gas appliances, conversion cost savings, and Growth & Retention programs and processes.
• Manage customer touchpoints for Growth & Retention programs, including eligibility, agreements and terms and conditions, records and paperwork, invoices, questions, and concerns.
• Support and help manage programs that convert new and existing customers to natural gas.
• Maintain departmental databases and ensure accurate reporting and tracking.
• Provide ad hoc management support related to reports, metrics, goals, budgets, and programs.
• Arrange meeting logistics, monitor and follow up on meeting requests, send reminders, and provide related communications.
• Send form letters and mass mailings to customers at the request of customers or new business representatives.
• Process and track invoices, and track paid invoices for budget reconciliation and planning.
• Support sales management in identifying new customers, markets, and applications for natural gas and assessing their business impact.
• Research strategic planning and business development topics and respond to ad hoc research requests.
• Manage employee and customer referral programs designed to generate leads and grow the top line.
• Use company systems including GSCA, GCMA, CC&B, WMIS, GLOBE, and ARM.
• Update customer information in GCMA and CC&B as needed and serve as a research expert on customer accounts.
• Help lead the department's Records & Information Management (RIM) program.
• Complete special projects as requested and perform other duties supporting company growth and retention.
• Maintain working knowledge of company products and services, operating policies, and procedures.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being.
• May be eligible for additional compensation, such as an incentive program, subject to the applicable plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level