Inside Sales Consultant

Sysco•Vancouver, BC

1d•Hybrid

About The Position

This position is responsible for customer account management to promote Sysco’s products and services. Accounts primarily utilize eCommerce for order needs. Individuals in this position are committed to providing the exceptional level of customer service via telephone, email, Virtual Communication Platforms and in person (upon request). Individuals in this position are committed to providing an exceptional level of business to business (B2B) Sales consultation, penetrate and grow customer base, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace.

Requirements

Experience in sales or an equivalent in the food service industry preferred, but not required
Completion of post-secondary education or equivalent experience; CPSA designation is preferred
Strong communication and customer service skills; ability to effectively communicate with internal and external teams
Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
Proactive, self-directed, with the ability to structure a weekly schedule to be successful
Intermediate proficiency with Microsoft Office Suite and eCommerce concepts
Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
Flexible work schedule, including Sundays and holidays.
Valid driver’s license with access to a vehicle may be required as there will be some local ad-hoc travel

Responsibilities

Articulate and demonstrate the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions
Increase customer share of wallet and improve sales mix
Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool
Manage an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management
Develop account portfolio, and retain customer accounts to achieve profitable sales growth within assigned territory
Problem solving to resolve customer issues and ensure a positive customer experience
Evaluate customer business needs and analyze market trends to develop customer centric product and service solutions
Be informed of market conditions, product innovations, and competitors' products, and sales; share information with customers as part of value-added services provided
Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge
Credit and Accounts Receivables management
Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
Perform other duties as assigned.

Benefits

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
Short-Term and Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP & TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups