Inside Sales Associate

High Point Networks LLC•West Fargo, ND

4d•$55,000 - $65,000•Onsite

About The Position

The Inside Sales Associate works closely with the sales team to support a broad range of sales needs in a fast-paced environment. The role responds to internal and external customer questions and concerns professionally and promptly, helps maintain profitable business relationships, and represents High Point Networks positively. The associate coordinates across sales, service, engineering, support, and implementation teams to support customers throughout the sales and delivery lifecycle. The position is based in West Fargo, North Dakota, and is listed with a day shift and an annual salary range of $55,000 to $65,000. Success is measured through customer and Account Manager relationships, product and process knowledge, accurate and timely bids and quotes, timely deal registration, complete CRM records, follow-up on special-pricing expiration dates, prompt routing of issues, and feedback on teamwork and responsiveness. Performance gaps may lead to coaching and a success plan, reassessment, a continued plan, or a role change.

Requirements

High school diploma, GED, or equivalent education or experience.
Excellent verbal and written communication skills, particularly for customer and internal coordination by phone and email.
Ability to collaborate and work as part of a team.
Self-motivated and able to work independently as a self-starter.
Ability to build trust and long-term working relationships with clients and internal stakeholders.
Time-management and multitasking ability.
Analytical thinking capabilities.
Ability to learn and use CRM tools such as NetSuite and CPQ.
General computer capabilities.

Responsibilities

Answer customer inquiries and keep customers informed about progress and impending schedule changes.
Maintain excellent customer service and satisfaction.
Prepare bids and quotes for Account Managers.
Complete deal registration with manufacturers.
Serve as a liaison between Account Managers and the Service department.
Update NetSuite with opportunity status, win/loss data, and customer and vendor information as appropriate.
Maintain activity logs in NetSuite on Cases.
Obtain pricing and request quotes from manufacturers.
Track and follow up on manufacturers’ special-pricing expiration dates.
Maintain accurate documentation and comply with administrative procedures and internal processes.
Develop knowledge of High Point Networks solutions and how they relate to customer needs.
Collaborate with sales and service teams to develop proposals and close deals.
Coordinate with engineering, support, and implementation teams to help ensure successful delivery of IT solutions throughout the customer lifecycle.
Route service and project issues to Service Desk and Dispatch, and bring relationship or commercial issues to the Account Manager.
Work collaboratively across teams, provide help when able, and inform the manager when helping affects the associate’s own work.
Attend required company and departmental meetings.
Enter time and expenses as they occur.
Perform other duties as assigned.

Benefits

Medical insurance with Classic PPO and High Deductible Health Plan options.
Individual medical coverage premiums paid in full by the employer.
$100 monthly HSA contribution for employees enrolled in the HDHP.
Medical and dependent-care Flexible Spending Account options.
Dental and vision insurance.
Employer-paid long-term disability coverage for absences over 90 days.
$50,000 employer-paid group life insurance.
Voluntary life, short-term disability, accident, and critical illness insurance options.
Accrued vacation and sick-time banks and paid holidays.
401(k) plan with up to a 4% company match.
Profit sharing.
Mentorship opportunities.
Career advancement as opportunities arise.