Inside Sales Associate

ProSomnus•Pleasanton, CA

4d•$32 - $42

About The Position

The Inside Sales Associate supports the sales organization by managing inbound sales inquiries, conducting targeted outbound outreach to lost or inactive customers, and assisting with new account onboarding. The role coordinates cross-department reporting and provides analytical support to leadership. It also serves as a liaison between Sales, Customer Support, and other internal departments to support clear communication, accurate reporting, and a positive customer experience.

Requirements

Strong communication skills, especially for phone outreach.
Highly organized, with excellent attention to detail.
Comfortable working cross-functionally.
Basic analytical skills.
Proficiency with Excel.
Ability to work independently.

Nice To Haves

CRM experience.
Prior inside sales or customer service experience.

Responsibilities

Support new customer onboarding, including account setup and initial outreach.
Establish a structured follow-up cadence to support a positive early customer experience.
Identify opportunities to improve onboarding workflows.
Monitor early customer activity and escalate concerns when needed.
Respond promptly and professionally to inbound sales inquiries by email and phone.
Qualify leads, provide product or service information, and route opportunities to the appropriate Territory Sales Advocate.
Work from assigned territories or customer lists provided by Sales Leadership.
Document outreach activity and customer feedback in the CRM.
Conduct outbound outreach to lost, inactive, or low-engagement customers.
Document call outcomes, reactivation opportunities, and customer feedback in the CRM.
Serve as an internal liaison to Customer Care for follow-up issues.
Assist Territory Sales Advocates with routine follow-up for problematic or escalated customers.
Provide timely communication and resolution updates to the sales team.
Run and distribute recurring and ad-hoc sales-related reports or requested data, as approved by Sales Leadership.
Ensure reporting deliverables are accurate, timely, and clear.
Support interdepartmental communication to improve visibility into sales activity and customer trends.
Maintain an organized system for tracking reporting requests.
Measure, track, and report on the referral initiative.
Maintain organized, up-to-date records to support strategic decision-making.
Assist Sales Leadership with generating and maintaining key sales reports.
Contribute to improving reporting processes and data visibility.
Maintain accurate CRM data, documentation, and activity logs.