Inside Sales Associate, Residential

Clearwave Fiber LLC•Charlotte, NC

32d•Remote

About The Position

The Inside Sales Associate drives Clearwave Fiber’s growth by converting inbound and outbound leads and engaging prospective customers through assumptive sales conversations. The role focuses on closing new customers, increasing revenue, and providing a seamless onboarding experience. Associates own the sales process from identifying customer needs and recommending tailored solutions through finalizing service agreements. The position also involves sharing feedback on sales performance trends, contributing to continuous improvement, and supporting Clearwave Fiber’s commitment to excellent customer engagement. Customer interactions take place by phone, email, chat, and other digital platforms. This is a fully remote role with variable scheduling that may include evenings, weekends, and occasional overtime.

Requirements

High school diploma or equivalent.
0–5 years of sales experience.
Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and persuasively.
Comfort working in a fast-paced environment with a headset and computer for extended periods.
Self-motivated and able to work independently in a fully remote environment.
Tech-savvy and able to learn new systems quickly.
Competitive spirit and team-oriented mindset.
Meet the home office requirements for remote positions: a quiet, distraction-free area that ensures privacy; adequate workspace with a steady surface and comfortable chair; proper lighting and working smoke and carbon monoxide detectors; and fast, reliable internet service.

Nice To Haves

Call center, telecom, or customer service background.

Responsibilities

Use an assumptive sales process to identify customer needs, present solutions, and confidently handle objections.
Engage customers by phone, email, chat, and other digital platforms.
Meet and exceed sales goals and performance metrics to drive revenue growth.
Build rapport and trust with prospective customers and provide an excellent customer experience.
Participate in training and product updates to communicate value propositions and competitive advantages.
Work with peers and leadership to support team initiatives and a collaborative environment.
Be available for variable schedules, including evenings, weekends, and occasional overtime.
Make outbound calls when directed.
Follow up on leads and sales to ensure installation.
Provide feedback on sales performance trends and contribute to continuous improvement.

Benefits

Competitive base salary plus earned commissions.
Medical, dental, and vision plans available from day one.
Company-paid life insurance, with options for additional coverage.
Company contributions to HSA/HRA accounts and an FSA plan option.
Up to 20 days of paid time off in the first year.
401(k) with matching contributions, vested upon hire.
Company-paid short-term and long-term disability plans.
Employee Assistance Plan.
Clearwave Connections recognition program.
No-cost, 24/7 Health Advocate support.
Voluntary accident, critical illness, hospital indemnity, and legal services plans.
Internet service is partially covered for employees within Clearwave Fiber’s footprint.