Inside Sales Associate

National Carwash Solutions•Frisco, TX

11d

About The Position

As an Inside Sales Associate on the Parts & eCommerce team, you will grow NCS's recurring Parts business with a select group of corporate car wash operators. You will be the subject matter expert and main point of contact for Parts revenue-related questions. You will collaborate virtually and in person with teams across customers' organizations, including Maintenance, Purchasing, and Finance, and partner with NCS Sales and Operations to identify growth opportunities, support their execution, and remove roadblocks to increasing NCS wallet share. Successful candidates are self-starting individual contributors in the aftermarket space who excel at supporting large corporate accounts within matrixed B2B organizations. The role calls for strong analytical and communication skills, attention to detail, and the ability to thrive in a fast-paced, changing environment. Work is performed primarily in an office or remote setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management may change job duties and responsibilities based on business needs, and additional duties may be assigned.

Requirements

Associate's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and experience.
2–4 years of experience in Inside Sales or Customer Service with a track record of increasing sales and driving customer satisfaction.
Working knowledge of Inside Sales and Customer Service principles and a commitment to consistently positive customer experiences.
Strong analytical and problem-solving skills, attention to detail, and the ability to interpret data, generate insights, and make informed decisions.
Strong written and verbal communication and presentation skills, with experience collaborating cross-functionally.
Ability to prioritize and manage time effectively in a fast-paced environment and adapt to changing priorities.
Proficiency with MS Office, especially Excel and PowerPoint for analyzing and manipulating data, Tableau, and ClickUp.
Ability to travel up to 25% as needed.
Ability to comply with applicable OSHA, EPA, local regulatory, and company safety policies.
Stable and reliable internet connection.

Nice To Haves

Experience in a $10M+ Parts business for an OEM or distributor in the car wash, automotive, HVAC, or adjacent industrial goods and services B2B spaces.
Experience with Oracle NetSuite or a similar ERP.

Responsibilities

Analyze customer Parts spend data to identify categories where NCS can become the primary supplier.
Lead change-management efforts to realign buying behavior within assigned accounts, working closely with internal and external customers.
Support Corporate Account Managers and field sales by managing inbound requests, quoting, and order coordination.
Develop a deep understanding of customer account structures, pricing agreements, and purchasing behaviors.
Identify upsell, cross-sell, and expansion opportunities within existing corporate relationships.
Serve as the first escalation point for Parts-related issues, respond promptly to customer inquiries, and ensure a seamless experience.
Manage one-off Parts quote requests, partnering with Supply Management to provide competitive pricing and accurate product availability.
Provide back-order updates on request and expedite resolution of returns and claims.
Track and report progress on Parts conversion efforts using financial and operational metrics, and field questions and requests for internal and external review meetings.
Build strong, trusting relationships with external and internal stakeholders.
Champion the customer's perspective within NCS, advocating for customer needs and ensuring feedback is acted on.
Perform additional duties as assigned.