Inside Sales Associate - Work from Home

Publishing Concepts•Oklahoma City, OK

25d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) and its StoryCause fundraising division partner with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. The company helps institutions capture alumni and donor stories at scale, using human connection and data-driven insight to support stronger engagement and giving. The Inside Sales Associate engages with clients and guides them through the sales process professionally and efficiently. The position involves a high volume of inbound and outbound calls, representing partner organizations, following sales processes and scripts, pitching branded apparel and commemorative books, and collecting donations. Associates work autonomously from a home office, participate in coaching and training, seek feedback, and maintain dependable attendance and punctuality. The position is remote, but employees must permanently reside in one of the listed states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. PCI provides desktop equipment, and employees must use a hard-wired internet connection and have a quiet, distraction-free workspace.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent.
Permanent residence in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Complete a background check within 48 hours of receiving an offer and pass a pre-employment background check.
Provide three professional references for a reference check.
Have a quiet, distraction-free home workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi cannot be used.
Internet download speed above 10 and upload speed above 5.
Work using the desktop equipment provided by the company.
Ability to sit for long periods.
Ability to work any eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
Strong communication, active listening, empathy, keyboarding, spelling, and attention to detail.
A positive, challenge-driven, resilient, results-oriented, goal-focused, and coachable approach.

Responsibilities

Handle 20–50 inbound and outbound client calls and make each interaction professional and memorable.
Represent partner organizations with care and professionalism, aiming to ensure every client is referenceable.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, deliver rebuttals, and work to close sales confidently.
Participate in ongoing coaching and training on products, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients; perform self-directed coaching.
Seek feedback from leaders, teammates, and peers to improve service and address areas for growth.
Maintain excellent attendance and punctuality, and adhere to scheduled shifts, breaks, lunches, and meetings.