Inside Sales Associate

SCP Distributors • Burbank, CA

10h • Onsite

About The Position

The Inside Sales Associate at POOLCORP supports the customer experience in a fast-paced, customer-facing role. The associate assists customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping ensure a smooth sales and pickup experience. The role involves building customer relationships while supporting showroom and basic warehouse operations.

Requirements

• Must be at least 18 years of age.
• Excellent customer service attitude and comfort interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Nice To Haves

• High school diploma or GED.
• At least 1 year of related inside sales experience.
• Familiarity with pool supplies, parts, chemicals, or pool construction or maintenance.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Accurately enter sales orders, generate invoices, and process payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate and determine the disposition of warranty items handled at the counter according to manufacturer warranty policy and customer needs.
• Provide customers with estimated delivery dates based on knowledge of vendor production and delivery schedules.
• Pull, stage, and distribute customer orders efficiently, including occasional use of an RF scanner.
• Restock and replenish showroom merchandise to maintain product availability and presentation.
• Cross-train in receiving, shipping, and general warehouse duties to support branch operations.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Flexible spending accounts and wellness programs.
• 401(k) with company match.
• 13 days of paid time off, increasing with tenure, and 8 paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Paid parental leave.
• Fully funded tuition education programs.
• Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
• Employee stock purchase plan.
• Employee discounts.
• Employee assistance and education reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed