Inside Sales Associate - Work from Home

Publishing Concepts•Cary, NC

25d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI), including its StoryCause fundraising division, partners with universities and nonprofit organizations to deepen alumni engagement and strengthen relationships that support philanthropy. The company helps institutions capture alumni and donor stories, turning conversations into insights that inspire giving and preserve stories. The Inside Sales Associate engages clients and guides them through the sales process with professionalism, care, and attention to detail. Associates handle high-volume inbound and outbound calls, follow established sales processes and scripts, build value during calls, update client records, and present branded apparel and commemorative book offerings. The role also includes light fundraising and donation collection, addressing objections, and closing sales. This is a remote position for employees who permanently reside in one of the specified states. Associates work autonomously from a home office using company-provided desktop equipment and must maintain a quiet, professional calling environment. The schedule is full-time, Monday through Friday, with shifts of eight hours scheduled between 8 a.m. and 8 p.m. CST, plus one to two Saturdays per quarter. Daily schedules include a one-hour lunch and two 15-minute breaks.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent.
Must permanently reside in Alabama, Arkansas, Florida, Georgia, Kansas, Michigan, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, or Virginia.
Complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Provide three professional references for a reference check.
Have a quiet, distraction-free home workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi is not accepted.
Internet speeds must exceed 10 Mbps download and 5 Mbps upload.
Work using the company-provided desktop equipment.
Be able to sit for extended periods.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle 20–50 inbound and outbound client calls and make each interaction professional, engaging, and memorable.
Represent PCI’s partners with professionalism and care, aiming to ensure clients have a positive experience.
Follow established sales processes and scripts, and continuously improve execution and product knowledge.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, provide rebuttals, and close sales confidently.
Participate in ongoing coaching and training on products, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients; undertake self-directed coaching.
Seek feedback from leaders, sales colleagues, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality and adhere to scheduled work hours, breaks, lunches, and meetings.