Inside Sales Associate

SCP Distributors • Tamp, FL

2d • Onsite

About The Position

POOLCORP is seeking an Inside Sales Associate to support customer experience at its Tampa, Florida sales center. In this fast-paced, customer-facing role, the associate helps customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and supporting a smooth sales and pickup experience. The role also involves building customer relationships and assisting with showroom and basic warehouse operations.

The position requires frequent direct customer interaction, computer use, and the ability to safely move products weighing up to 100 pounds using equipment such as a dolly. Associates may use an RF scanner and cross-train in receiving, shipping, and general warehouse duties. This is a safety-sensitive position. External employment offers are contingent on successfully completing pre-employment drug testing and background verifications.

Requirements

• Must be at least 18 years of age.
• Excellent customer service attitude and comfort interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and Microsoft Office.
• Ability to safely move products weighing up to 100 pounds using equipment such as a dolly.

Nice To Haves

• High school diploma or GED.
• At least 1 year of related inside sales experience.
• Familiarity with pool supplies, parts, chemicals, or pool construction or maintenance.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Enter sales orders accurately, generate invoices, and process payments or credit authorizations in accordance with company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate and determine the disposition of warranty items handled at the counter according to manufacturer warranty policies and customer needs.
• Provide customers with estimated delivery dates based on vendor production and delivery schedules.
• Pull, stage, and distribute customer orders efficiently, including occasional use of an RF scanner.
• Restock and replenish showroom merchandise to maintain product availability and presentation.
• Cross-train in receiving, shipping, and general warehouse duties to support branch operations.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Flexible Spending Accounts.
• Wellness Programs.
• 401(k) with company match.
• 13 days of paid time off, increasing with tenure.
• 8 paid holidays.
• Employer-paid life insurance and long-term disability insurance.
• Paid parental leave.
• Fully funded tuition education programs.
• Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
• Employee Stock Purchase Plan.
• Employee discounts.
• Career growth and advancement opportunities.
• Comprehensive training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed