Inside Sales

Heritage Pool Supply Group • Memphis, TN

5d • Onsite

About The Position

The Inside Sales Associate develops new leads and revisits lost customer relationships, communicates with customers to understand their needs, and ensures a smooth sales process. The role supports business growth by building relationships with new and existing customers in the Pool/Landscape industry through proactive sales initiatives, outbound calls, and efficient order processing, while providing excellent customer service and maintaining ethical conduct. It calls for an entrepreneurial, team-oriented, solution-focused approach and the use of digital sales tools and CRM systems to improve customer interactions and drive revenue.

The position works in a dynamic, fast-paced environment that emphasizes collaboration, efficiency, adaptability, and proactive communication with customers by phone and digital channels. It involves prolonged desk work and computer use, repetitive hand movements and fine motor skills, and occasionally lifting up to 15 pounds. Minimal travel may be required for trade shows, industry association events, and company-sponsored events. The role reports to the Branch Manager and has no direct reports.

Requirements

• High school diploma.
• Demonstrated experience assisting customers with purchasing needs through in-person or telephone interactions.
• Proven experience or strong interest in generating new sales opportunities through proactive calls to potential customers.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, relationship management software, and Internet navigation.
• Problem-solving abilities.
• Strong customer service skills, with a focus on customer satisfaction and relationship-building.
• Attention to detail and strong organizational and time-management capabilities.
• Self-motivation, enthusiasm for the business, and an entrepreneurial spirit.
• Ability to work cohesively in a team environment.
• Authorization to work in the United States without sponsorship.
• Valid driver's license, satisfactory driving record, and reliable transportation.
• Successful completion of a criminal and driving background check and pre-employment drug test.

Nice To Haves

• Proven experience in inside sales or a similar role.
• B2B sales experience.
• Knowledge of the company's products or industry.
• Experience using CRM systems for sales tracking and customer communication.
• English and Spanish proficiency.
• Ability to manage priorities, maintain records, and perform data-driven analyses.
• Experience representing an organization at trade shows and industry events.
• Commitment to professional growth and adapting to industry trends.
• Expertise in advanced Microsoft Office Suite functions.
• Bachelor’s degree in marketing, Business Administration, or a relevant field.

Responsibilities

• Identify and qualify new business leads and opportunities.
• Build relationships with internal and external customers to maximize sales opportunities.
• Support the outside sales team with customer account management and order processing.
• Prepare product demonstrations, presentations, and proposals for potential clients.
• Track and report sales performance using the sales CRM.
• Drive sales growth through proactive outbound calls, managing at least 15 customers daily using CRM tools.
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
• Maintain accurate records of sales interactions, quotes, and transactions.
• Stay informed about product innovations, market trends, and competitor activities to support continuous improvement.
• Work with the Sales Enablement Team to drive revenue.
• Promote adoption of digital resources to improve efficiency and sales effectiveness.

Benefits

• Competitive weekly or bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Company-paid life insurance and short-term disability coverage.
• Optional long-term disability coverage.
• Optional additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED