Inside Sales Associate - Seattle
About The Position
Master Halco is seeking an Inside Sales Associate to serve customers day to day in person, by phone, email, and text. The role combines sales, customer service, and administrative work to create value for customers and the company. As part of a sales team, the associate helps grow sales and achieve branch and company sales and profitability goals while providing an elevated level of customer service consistent with “The Master Halco Way.” The position involves learning and maintaining product knowledge, supporting Outside Sales Associates, coordinating with other departments, and ensuring accurate and timely sales processing. The role is based in Seattle and offers a Monday-through-Friday day shift.
Requirements
- High school graduation.
- Exceptional team-building, sales, and relationship-building skills.
- Ability to motivate and positively influence people.
- Strong computer skills.
- Exceptional organizational, time-management, multitasking, and administrative skills.
- Ability to sit, climb, stand, lift, and/or move.
- Ability to perform essential functions satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Some college.
- Relevant work experience.
- Sales experience or applicable product knowledge in building materials, including metals, woods, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.
- Proficiency with Outlook Email, Excel, and Word.
Responsibilities
- Interact with customers in person, by phone, email, and text.
- Conduct discovery conversations with existing and prospective customers to identify products and services that can grow their businesses.
- Work as part of a sales team to grow sales and achieve branch and company sales and profitability goals.
- Use the company computer system to prepare customer quotes.
- Process customer orders and arrange pickup or delivery.
- Respond quickly and accurately to customer requests.
- Collect customer payments when applicable.
- Keep customers informed about unexpected changes.
- Support Outside Sales Associates in responding to customer needs.
- Adapt and learn to sell new products to achieve sales growth goals.
- Provide elevated customer service using “The Master Halco Way.”
- Learn and maintain proficient product knowledge.
- Maintain a clean, safe work environment that meets company standards.
- Follow proper standard operating procedures and company policies.
- Complete special projects assigned by the manager.
- Collaborate with other departments to ensure a seamless sales process.
- Expedite resolutions and make timely decisions when customer service issues arise.
- Ensure accurate and timely processing of quotes, orders, and other sales activities.
- Maintain a thorough understanding of the company’s products and services.
Benefits
- Competitive pay of $27.95 to $30.00 per hour, based on experience.
- Quarterly bonus program and spiffs.
- Health care plan that typically starts following the 31st day of employment.
- Matching 401(k) plan.
- Tuition reimbursement up to $10,000 per academic year.
- Paid-time-off package.
- Corporate discount opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
