Inside Sales Associate - Kansas City

Master Halco • Kansas City, KS

20h

About The Position

Master Halco, a leading North American manufacturer and distributor of fence and deck products, is seeking an Inside Sales Associate for its Kansas City location. The role serves customers in person, by phone, email, and text, using sales, customer service, and administrative skills to create value for customers and the company. The associate works as part of a sales team to grow sales and meet branch and company profitability goals while providing a high level of customer service.

The position involves learning the company’s products and services, preparing quotes, processing orders, coordinating pickup or delivery, collecting payments when applicable, and addressing customer service issues. The associate also supports Outside Sales Associates, collaborates with other departments, maintains accurate and timely sales activity, and follows company procedures and safety standards.

The position offers a stated pay range of $24.65 to $28.50 per hour, based on experience. The schedule is Monday through Friday on the day shift.

Requirements

• High school graduate.
• Exceptional team-building, sales, and relationship-building skills.
• Ability to motivate and positively influence people.
• Strong computer skills.
• Exceptional organizational, time-management, multitasking, and administrative skills.
• Ability to sit, climb, stand, lift, and/or move.
• Ability to perform essential job functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

• Some college education.
• Relevant work experience.
• Sales experience or applicable product knowledge in building materials, including metals, wood, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.

Responsibilities

• Serve customers in person, by phone, email, and text.
• Conduct discovery conversations with existing and prospective customers to identify products and services that can help grow their businesses.
• Work as part of a sales team to grow sales and achieve branch and company sales and profitability goals.
• Use the company computer system to prepare customer quotes.
• Process customer orders and arrange for pickup or delivery.
• Respond quickly and accurately to customer requests.
• Collect customer payments when applicable.
• Keep customers informed about unexpected changes.
• Support Outside Sales Associates in responding to customer needs.
• Learn to sell new products to achieve sales growth goals.
• Provide an elevated level of customer service consistent with “The Master Halco Way.”
• Learn and maintain proficient product knowledge.
• Maintain a clean, safe work environment that meets company standards.
• Follow proper standard operating procedures and company policies.
• Complete special projects assigned by the manager.
• Collaborate with other departments to support a seamless sales process.
• Resolve customer service issues promptly and make timely decisions.
• Ensure accurate and timely processing of quotes, orders, and other sales activities.
• Maintain a thorough understanding of the company’s products and services.

Benefits

• Quarterly bonus program and spiffs.
• Competitive health care plan that typically starts following the 31st day of employment.
• Matching 401(k) plan.
• Tuition reimbursement up to $10,000 per academic year.
• Paid time off.
• Corporate discount opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED