Inside Sales Associate - Kansas City
About The Position
Master Halco, a manufacturer and distributor of fence and deck products, is seeking an Inside Sales Associate to serve customers in person, by phone, email, and text. The role combines sales, customer service, and administrative work to create value for customers and the company. The associate works as part of a sales team to grow sales and meet branch and company goals, while supporting the needs of customers and Outside Sales Associates. The associate processes quotes and orders, arranges pickup or delivery, collects payments when applicable, and keeps customers informed about changes. The role also involves learning product information, selling new products, resolving service issues, collaborating with other departments, and maintaining a clean and safe work environment while following company procedures and policies. The position is based in Kansas City and is scheduled Monday through Friday on the day shift. The posted pay range is $24.65 to $28.50 per hour, based on experience.
Requirements
- High school graduate.
- Exceptional team-building, sales, and relationship-building skills.
- Ability to motivate and positively influence people.
- Strong computer skills.
- Exceptional organizational, time-management, multitasking, and administrative skills.
- Ability to perform the job’s essential functions, including sitting, climbing, standing, and lifting and/or moving items, with or without reasonable accommodation.
Nice To Haves
- Some college education.
- Relevant work experience.
- Sales experience or applicable product knowledge in building materials such as metals, wood, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.
- Experience using Outlook Email, Excel, and Word.
Responsibilities
- Interact with customers in person, by phone, email, and text.
- Conduct discovery conversations with existing and prospective customers to identify products and services that can help grow their businesses.
- Work as part of a sales team to grow sales and achieve branch and company sales and profitability goals.
- Use the company computer system to prepare customer quotes.
- Process customer orders and arrange pickup or delivery.
- Respond quickly and accurately to customer requests.
- Collect customer payments when applicable.
- Keep customers informed about unexpected changes.
- Support Outside Sales Associates in responding to customer needs.
- Learn to sell new products to achieve sales growth goals.
- Provide an elevated level of customer service using “The Master Halco Way.”
- Learn and maintain proficient product knowledge.
- Maintain a clean, safe work environment that meets company standards.
- Follow proper SOPs and company policies.
- Complete special projects as assigned by the manager.
- Collaborate with other departments to ensure a seamless sales process.
- Expedite resolutions and make timely decisions when customer service issues arise.
- Ensure accurate and timely processing of quotes, orders, and other sales activities.
- Maintain a thorough understanding of the company's products and services.
Benefits
- Competitive pay of $24.65 to $28.50 per hour, based on experience.
- Quarterly bonus program and spiffs.
- Competitive health care plan, typically starting after the 31st day of employment.
- 401(k) plan with company matching.
- Tuition reimbursement up to $10,000 per academic year.
- Generous paid-time-off package.
- Corporate discount opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
