Inside Sales Associate - Seattle

Master Halco • Kent, WA

19d

About The Position

Master Halco, a leading manufacturer and distributor of fence and deck products, is seeking an Inside Sales Associate in Seattle. The associate serves customers in person, by phone, email, and text, using sales, customer service, and administrative skills to create value for customers and the company. Working as part of a sales team, the associate helps grow sales and achieve branch and company profitability goals while supporting customers throughout the sales process.

The role includes identifying customer needs, preparing quotes, processing orders and payments, coordinating pickup or delivery, maintaining product knowledge, and resolving service issues. The associate also supports Outside Sales Associates, collaborates with other departments, follows company policies and procedures, and maintains a clean and safe work environment. The position offers a Monday-through-Friday day shift and pay of $27.95 to $30.00 per hour, based on experience.

Requirements

• Exceptional team-building, sales, and relationship-building skills.
• Ability to motivate and positively influence people.
• Strong computer skills.
• Exceptional organizational, time-management, multitasking, and administrative skills.
• High school graduate.
• Proficiency with Outlook Email, Excel, and Word.
• Ability to sit, climb, stand, lift, and/or move.

Nice To Haves

• Some college education.
• Relevant work experience.
• Sales experience or applicable product knowledge in building materials such as metals, wood, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.

Responsibilities

• Serve customers in person, by phone, email, and text.
• Conduct discovery conversations with existing and prospective customers to identify products and services that can help grow their businesses.
• Work with the sales team to grow sales and achieve branch and company sales and profitability goals.
• Use the company computer system to prepare customer quotes.
• Process customer orders and arrange pickup or delivery.
• Respond to customer requests quickly and accurately.
• Collect customer payments when applicable.
• Keep customers informed about unexpected changes.
• Support Outside Sales Associates in responding to customer needs.
• Learn to sell new products to achieve sales growth goals.
• Provide elevated customer service in accordance with “The Master Halco Way.”
• Learn and maintain proficient product knowledge.
• Maintain a clean, safe work environment that meets company standards.
• Follow proper standard operating procedures and company policies.
• Complete special projects assigned by the manager.
• Collaborate with other departments to ensure a seamless sales process.
• Expedite resolutions and make timely decisions when customer service issues arise.
• Ensure accurate and timely processing of quotes, orders, and other sales activities.
• Maintain a thorough understanding of company products and services.

Benefits

• Quarterly bonus program and spiffs.
• Competitive health care plan that typically starts following the 31st day of employment.
• Matching 401(k) plan.
• Tuition reimbursement up to $10,000 per academic year.
• Paid time off package.
• Corporate discount opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED