Inside Sales Associate II

Resideo•Wixom, MI

11d

About The Position

ADI Global Distribution is hiring an Inside Sales Associate to increase market share, uncover new opportunities, and provide solutions to customer needs that build long-term customer partnerships. The role focuses on profitable growth of assigned accounts, acquiring new customers, developing customer relationships, demonstrating product knowledge, and promoting ADI’s resources, services, and programs. Associates provide customer support in-store, by phone, and online, and contribute to team sales and exceptional customer service.

Requirements

At least 1 year of sales experience.
Excellent verbal and written communication skills.
Basic computer literacy, including the ability to operate Microsoft Office.
Desire to work in a sales role and be accountable for sales revenue.

Nice To Haves

Prior experience in retail, hospitality, or customer service, with negotiation ability and an understanding of marketing skills.
Knowledge of customer relationship management tools.
Ability to thrive in a fast-paced, results-driven environment by meeting and exceeding goals and targets.
Prior distribution experience.
Excellent negotiation skills.
Ability to work as part of a team and autonomously.
Highly competitive sales skills and a desire to contribute to a winning team or organization.

Responsibilities

Meet performance targets by growing revenue and increasing margins across assigned accounts.
Increase order size and customer transactions, and use pricing tools to improve margin percentage.
Expand the customer base by adding new customers.
Identify opportunities and convert customer purchases from competitors.
Manage existing accounts through regular communication using the customer database.
Make outbound calls and meet the daily minimum call target to present leads.
Build positive relationships within ADI to encourage team sales and excellent customer service.
Educate customers about new products and product lines, keeping current with industry developments.
Maintain and update customer interactions in the tracking system.
Apply product and service knowledge to explain features and advantages in non-technical terms and sell to customers.
Stay informed about new offerings and technology trends through industry news and other sources.
Promote ADI resources, services, and programs to educate customers and create brand value.
Provide an exceptional shopping experience in-store, by phone, and online.
Support other duties as assigned.

Benefits

Medical, dental, and vision benefits.
Commuter benefit.
Pet insurance.
401(k) participation from Day 1.
Two weeks of accrued vacation in years 1 and 2, and three weeks starting in year 3.
12 paid holidays each year.
Four weeks of parental leave without using vacation time.
Team member discounts on company products and other retail and service providers.
Monday-to-Friday working hours with no weekends.
Opportunity to progress within a global business.