Inside Sales Associate II

ADI Global • Wixom, MI

11d • $16 - $27

About The Position

ADI Global Distribution is hiring an Inside Sales Associate to increase market share, uncover new opportunities, and provide solutions to customers’ needs that support long-term customer partnerships. The role focuses on growing assigned customer accounts profitably, building customer relationships, demonstrating product knowledge, and promoting ADI’s resources, services, and programs. The associate serves customers in-store, by phone, and online and contributes to team sales and exceptional customer service.

Requirements

• At least 1 year of sales experience.
• Excellent verbal and written communication skills.
• Basic computer literacy, including the ability to operate Microsoft Office.
• Desire to work in sales and be accountable for sales revenue.

Nice To Haves

• Prior experience in retail, hospitality, or customer service, with the ability to negotiate and an understanding of marketing skills.
• Knowledge of customer relationship management tools.
• Ability to thrive in a fast-paced, results-driven environment by meeting and exceeding goals and targets.
• Prior distribution experience.
• Excellent negotiation skills.
• Ability to work both as part of a team and autonomously.
• Highly competitive sales skills and a desire to contribute to a winning team or organization.

Responsibilities

• Meet performance targets by growing revenue and increasing the margin of assigned accounts.
• Increase order size and customer transactions, and use pricing tools to improve margin percentage.
• Increase the customer base by adding new customers.
• Identify opportunities to convert customers’ purchases from competitors.
• Manage existing accounts through regular communication using the customer database.
• Make outbound calls and meet the daily minimum call target to present leads.
• Promote positive relationships within ADI to encourage team sales and exceptional customer service.
• Educate customers about new products and product lines by keeping up with industry developments.
• Maintain and update customer interactions in the tracking system.
• Apply product and service knowledge to sell to customers.
• Explain product features and advantages to customers in non-technical terms.
• Stay current on new offerings and technology trends through industry news and other sources.
• Use ADI resources, services, and programs to educate customers.
• Provide an exceptional customer experience in-store, by phone, and online.
• Provide support with other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Commuter benefit.
• Pet insurance.
• 401(k) participation from day one.
• Two weeks of accrued vacation in years one and two, increasing to three weeks starting in year three.
• 12 paid holidays each year.
• Four weeks of parental leave without using vacation time.
• Team member discounts on company products and other retail and service providers.
• Monday-to-Friday working hours with no weekends.
• Opportunity to progress within a global business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed