Inside Sales Associate - Work from Home

Publishing Concepts•Orlando, FL

25d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) and its StoryCause fundraising division partner with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropy. The Inside Sales Associate engages with clients and guides them through the sales process professionally and efficiently, following established processes and scripts while working to close sales and provide an excellent client experience. This remote position involves working autonomously from a home office, handling inbound leads and making outbound calls. Associates make 20–50 inbound and outbound calls, update client records, present three branded apparel and commemorative book offerings on every call, and conduct light fundraising and donation collection. The role also includes ongoing coaching and training, actively seeking feedback, and maintaining excellent attendance and punctuality. Employees must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. PCI provides desktop equipment, and the employee must use a hard-wired internet connection and have a quiet, professional home workspace. The schedule is a full-time, Monday–Friday shift of eight hours, scheduled between 8 a.m. and 8 p.m. CST, with one-hour lunch and two 15-minute breaks. Employees work one to two Saturdays per quarter.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Must provide three professional references for a reference check.
Must have a quiet, distraction-free workspace suitable for professional calls.
Must have a hard-wired internet connection; Wi-Fi is not permitted.
Internet speed must exceed 10 Mbps download and 5 Mbps upload.
Must work using the desktop equipment provided by the company.
Must be able to sit for long periods.
Must be able to work any eight-hour shift scheduled between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Must be eligible to work in the United States; visa sponsorship is not available.
Strong communication, active listening, empathy, keyboarding, spelling, and attention to detail.
A positive, resilient, coachable, goal-oriented, results-driven approach and commitment to excellent attendance.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and making each interaction count.
Represent clients and partners professionally and carefully, aiming to provide a consistently positive experience.
Follow established sales processes and scripts, and continually improve understanding and execution of them.
Build value during calls, update client records, pitch three branded apparel and commemorative book offerings on every call, and conduct light fundraising and donation collection.
Address objections, provide rebuttals, and close sales confidently.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work independently from a home office to handle inbound leads and make outbound calls to prospective clients; undertake self-directed coaching.
Seek feedback from leaders, the sales team, and peers to improve service and address development areas.
Maintain excellent attendance and punctuality, and adhere to scheduled shifts, breaks, lunches, and meetings.