Inside Sales Associate

Gresco Utility Supply•Wildwood, FL

About The Position

The Inside Sales Associate promotes and sells Gresco inventory, represented product lines, and services to electric utility customers. The role communicates with customers to identify current and future material needs, builds trusted customer relationships, provides market feedback to sales leadership, and pursues opportunities to increase sales and gross margins. It also supports customers and internal departments with order, pricing, shipping, billing, and product-related issues. The position requires thorough product and pricing knowledge to prepare quotes and blanket bids, strong accuracy, effective communication, and the ability to manage multiple projects. The associate works with internal teams and external vendors and customers, and may travel occasionally outside as a Gresco representative. The role is based in normal office conditions and may involve moderate to high stress from deadlines and last-minute calls. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with one hour for lunch; department on-call duties may be required.

Requirements

High school diploma or equivalent and one year of college completed.
One to two years of sales or customer service experience.
Strong computer skills in Word, Excel, and Outlook.
Strong math skills and effective communication skills.
Thorough product and pricing knowledge for providing quotes and blanket bids.
Energetic and able to work with people inside and outside the organization.
Dedicated to the company and able to make decisions.
Able to handle multiple projects at one time.
Able to recognize mistakes, correct them, and learn from them.
Able to lift 15 pounds at times.

Nice To Haves

Bachelor of Science degree in business.
Five years of general business experience, including three years of sales experience.

Responsibilities

Promote and sell Gresco inventory, represented product lines, services, and new products.
Communicate with customers to determine current and future material needs and build relationships that foster trust and support the company’s service philosophy.
Provide market feedback to outside sales, the Sales Manager, and the District Manager.
Pursue opportunities to increase sales and gross margins.
Enter customer orders and prepare quotes for requests for quotation (RFQs).
Set up contracts, including part numbers, initial orders, and stocking notes.
Review pricing increases for contract items and assist the Account Manager with updating contract prices.
Review open order reports and handle material shipping discrepancies.
Help expedite open past-due orders and back orders with manufacturers.
Track account status and help resolve past-due invoice issues.
Escalate complex issues to the appropriate Account Manager for resolution.
Assist other departments and office operations and functions as needed.
Attend training schools as required to develop skills and product knowledge.