Inside Sales Associate

Arrow•Huntsville, AL

13d•Hybrid

About The Position

The Inside Sales Associate supports an assigned portfolio of customers, primarily through telephone interaction, helping them locate and secure appropriate products or services. The role provides customer service and product knowledge expertise to expand market share and grow the business, collaborating as needed with Field Sales Representatives, supplier partners, engineers, and internal Arrow resources. The associate manages assigned accounts and territories, identifies sales opportunities, quotes customer specifications across Arrow’s entire line card, and supports orders from quotation through delivery and after-sales service. This position participates in a sales compensation plan, with a portion of on-target earnings variable and tied to sales-related goals. The work arrangement is hybrid, with three days in the office and two days working from home.

Requirements

Typically requires a two-year degree and 2–4 years of experience, or a high school diploma or equivalent with related experience.
May require specific certifications.
Developed knowledge and skills gained through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Identifies relevant issues in straightforward situations, assesses them using standard procedures, and makes sound decisions.
Ability to influence and interact at multiple levels of an organization.

Responsibilities

Quote bills of materials and ensure registered pricing is reflected in quotes.
Proactively manage an assigned customer portfolio, including sales activity and account administration.
Understand the Distributor Total Available Market and coordinate with internal corporate resource groups to support customer satisfaction.
Collaborate with colleagues across Arrow and interact with stakeholders at multiple organizational levels.
Identify sales opportunities by working with buyers and engineers to provide quotes, technical support, and data sheets, and by placing purchase orders.
Maintain customer accounts and provide order-related service, including tracking shipments, managing orders and backlog, expediting orders, and troubleshooting.
Manage the assigned portfolio strategically through competition analysis, research, profiling, and interaction with engineers, ADRs, FSRs, and other Arrow resources in the territory.
Provide after-sales service and ensure products arrive at customer locations in a timely manner.
Manage and sell to assigned accounts in the assigned territory, quoting to customer specifications and needs across Arrow’s entire line card.