Inside Sales Associate

POOLCORP • Lakeland, FL

18d • Onsite

About The Position

The Inside Sales Associate supports customer experience at POOLCORP by assisting customers at the counter and over the phone. The role involves answering product questions, processing orders and payments, recommending solutions, and helping provide a smooth sales and pickup experience. The associate builds customer relationships while supporting showroom and basic warehouse operations in a fast-paced, customer-facing team environment.

Requirements

• Must be at least 18 years of age.
• Excellent customer service attitude and comfort interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and Microsoft Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Nice To Haves

• High school diploma or GED.
• At least 1 year of related inside sales experience.
• Familiarity with pool supplies, parts, chemicals, or pool construction and maintenance.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Accurately enter sales orders, generate invoices, and process payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate and determine the disposition of warranty items handled at the counter, in accordance with manufacturer warranty policy and customer needs.
• Provide customers with estimated delivery dates based on vendor production and delivery schedules.
• Pull, stage, and distribute customer orders efficiently, including occasional use of an RF scanner.
• Restock and replenish showroom merchandise to maintain product availability and presentation.
• Cross-train in receiving, shipping, and general warehouse duties to support branch operations.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Flexible Spending Accounts and wellness programs.
• 401(k) with company match.
• 13 days of paid time off, increasing with tenure.
• 8 paid holidays.
• Employer-paid life insurance and long-term disability insurance.
• Paid parental leave.
• Fully funded tuition education programs.
• Employee recognition, referral, summer, and annual performance bonus programs.
• Employee Stock Purchase Plan.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed