Inside Sales Associate - Work from Home

Publishing Concepts•Beaumont, TX

22d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-headquartered company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories and turn conversations into insights that support engagement and giving. The Inside Sales Associate engages with clients and guides them through the sales process with professionalism, efficiency, and attention to detail. Working remotely from a home office, associates handle inbound leads and outbound calls, follow established processes and scripts, present branded apparel and commemorative book offerings, and conduct light fundraising and donation collection. The position requires excellent attendance, punctuality, strong communication, and a focus on delivering a positive client experience. This is a full-time remote position available to employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. Associates work an 8-hour shift scheduled between 8 a.m. and 8 p.m. CST, Monday through Friday, and work one to two Saturdays per quarter. The company provides desktop equipment; a hard-wired internet connection and a quiet, distraction-free workspace are required. Pay is $16 per hour plus uncapped commission.

Requirements

At least one year of total work history.
At least a high school degree or equivalent.
Permanent residence in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Provide three professional references for a reference check.
Have a quiet, distraction-free workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi is not permitted.
Have internet speeds above 10 Mbps download and above 5 Mbps upload.
Work using the desktop equipment provided by the company.
Be able to sit for long periods of time.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
Strong communication, active listening, empathy, keyboarding, spelling, and attention to detail.
A positive, resilient, results-oriented, coachable, and goal-driven approach.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and making each interaction professional and memorable.
Represent partner organizations positively and provide attentive, caring client service.
Follow established sales processes and scripts, and continually improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, provide rebuttals, and work to close sales confidently.
Participate in ongoing coaching and training about products, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to manage inbound leads and make outbound calls to prospective clients.
Seek feedback from leaders, teammates, and peers to improve service and address development areas.
Maintain excellent attendance and punctuality and adhere to scheduled shifts, breaks, lunches, and meetings.