Inside Sales Associate - Germantown
About The Position
Be a key part of a busy, customer-focused team that makes a direct impact on the success of the branch. Gain hands-on experience with sales, customer service, quoting, billing, and product knowledge. Develop your career through training, cross-functional learning, and advancement opportunities. Learn specialized product categories including doors, windows, decking, trim, and more. Work alongside experienced team members who are committed to teaching and mentoring. Enjoy a consistent Monday-Friday schedule with no weekends or holidays, unlike many retail and home improvement environments.
Requirements
- Previous customer service or sales experience preferred.
- Strong interpersonal and communication skills.
- Ability to build rapport and establish relationships with customers.
- Basic computer proficiency and ability to learn company systems.
- Ability to work collaboratively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to stand, sit, walk, and navigate stairs throughout the workday.
- Ability to occasionally lift and carry products weighing up to 25 pounds.
- Commitment to workplace safety and company policies.
Responsibilities
- Create a positive experience for every customer interaction.
- Build strong relationships with retail and contractor customers.
- Answer incoming customer calls promptly and professionally.
- Assist walk-in customers with project needs and product selection.
- Provide exceptional service that creates loyal, repeat customers.
- Listen to customer requirements and recommend appropriate products and solutions.
- Resolve customer questions and concerns with a positive, helpful attitude.
- Support daily sales activities and help keep projects moving.
- Enter and process customer orders accurately using company systems.
- Prepare sales orders, quotes, and related documentation.
- Update and revise customer quotes as project needs change.
- Explain product features, benefits, pricing, and credit terms.
- Collaborate with sales team members to support customer opportunities.
- Assist with cash sales and transaction processing.
- Help manage the high volume of quotes and customer requests received by the location.
- Build expertise that helps customers make informed purchasing decisions.
- Develop knowledge of building materials, lumber products, and company services.
- Learn product categories including decking, doors, windows, and trim.
- Participate in company training programs, including Spruce system training.
- Continuously expand product and industry knowledge.
- Become a trusted resource for customers and teammates.
- Cross-train with experienced team members to support future succession plans.
- Assist with billing activities and administrative tasks as needed.
- Contribute to a positive and productive workplace culture.
- Promote a safe and professional work environment.
- Follow and support all Bliffert Lumber safety policies and procedures.
- Report workplace injuries immediately to management.
- Protect confidential company financial information, business plans, and customer information.
- Perform additional responsibilities as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
