Inside Sales

Heritage Pool Supply Group, Inc. • Memphis, TN

7d • Onsite

About The Position

The Inside Sales Associate develops new leads and renews lost customer relationships while communicating with customers, understanding their needs, and supporting a smooth sales process. The role builds relationships with new and existing customers in the Pool/Landscape industry and contributes to business growth through proactive sales initiatives, outbound calls, and efficient order processing. It uses digital sales tools and CRM systems to improve customer interactions and revenue, while emphasizing customer service, ethical conduct, teamwork, an entrepreneurial spirit, and a solution-oriented approach.

The position works in a dynamic, fast-paced environment with rapid workflows and tight deadlines, and requires proactive communication with customers by phone and digital channels. It reports to the Branch Manager and has no direct reports. Travel is minimal and may include occasional trade shows, industry association events, and company-sponsored events. The job is located at Heritage Pool Supply in Cordova, Tennessee.

Requirements

• High school diploma.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel; relationship management software; and Internet navigation.
• Problem-solving abilities.
• Excellent customer service skills, with a focus on customer satisfaction and relationship-building.
• Strong attention to detail, organization, and time management.
• Self-motivation, enthusiasm for the business, and an entrepreneurial spirit.
• Ability to work cohesively within a team environment.
• Demonstrated experience assisting customers with purchasing needs in person or by telephone.
• Proven experience or strong interest in generating new sales opportunities through proactive calls to potential customers.
• Authorization to work in the United States without sponsorship.
• Valid driver’s license, satisfactory driving record, and reliable transportation.
• Successful completion of a criminal and driving background check and pre-employment drug test.

Nice To Haves

• Bilingual English and Spanish communication skills.
• Experience in inside sales or a similar role.
• B2B sales experience.
• Knowledge of the company's products or industry.
• Experience using CRM systems for sales tracking and customer communication.
• Ability to efficiently manage priorities, maintain records, and perform data-driven analyses.
• Experience representing an organization at trade shows and industry events.
• Commitment to professional growth and adapting to industry trends.
• Expertise in advanced Microsoft Office Suite functions.
• Bachelor’s degree in marketing, Business Administration, or a relevant field.
• Effective collaboration with sales teams and external partners.

Responsibilities

• Identify and qualify new business leads and opportunities.
• Build relationships with internal and external customers to maximize sales opportunities.
• Support the outside sales team with customer account management and order processing.
• Prepare product demonstrations, presentations, and proposals for potential clients.
• Track and report sales performance using the sales CRM.
• Make proactive outbound calls and manage at least 15 customers daily using CRM tools.
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
• Maintain accurate records of sales interactions, quotes, and transactions.
• Stay informed about product innovations, market trends, and competitor activity to support continuous improvement.
• Work with the Sales Enablement Team to drive revenue.
• Encourage adoption of digital resources to improve efficiency and sales effectiveness.
• Attend occasional trade shows, industry association events, and company-sponsored events as needed to support sales and customer relationships.

Benefits

• Competitive weekly or bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Optional long-term disability insurance.
• Additional life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED