Inside Sales Associate

Nordson • Dayton, OH

9d

About The Position

Responds to inbound customer inquiries regarding products, services, parts, and technical solutions while identifying opportunities to expand customer spend through upselling, cross-selling, and value-added service offerings. Generates quotations, processes orders, closes sales opportunities, maintains customer account records, and completes required sales documentation. Proactively identifies and qualifies prospective customers, develops sales opportunities within existing and new accounts, and records customer interactions and pipeline activity within CRM and sales tracking systems. Maintains ongoing customer relationships to support retention, increase account penetration, and achieve revenue growth objectives. Collaborates with field sales, service, and operational teams to ensure customer satisfaction and successful execution of sales opportunities. May manage an assigned product line, territory, or customer segment that overlaps with other sales teams. Typically works toward individual and/or team sales targets and participates in incentive compensation programs tied to sales performance and business growth.

Responsibilities

• Respond to inbound customer inquiries about products, services, parts, and technical solutions.
• Identify opportunities to expand customer spend through upselling, cross-selling, and value-added services.
• Generate quotations, process orders, close sales opportunities, maintain customer account records, and complete sales documentation.
• Identify and qualify prospective customers and develop sales opportunities in existing and new accounts.
• Record customer interactions and pipeline activity in CRM and sales tracking systems.
• Maintain customer relationships to support retention, account penetration, and revenue growth.
• Collaborate with field sales, service, and operational teams to support customer satisfaction and execution of sales opportunities.
• Manage an assigned product line, territory, or customer segment when applicable.
• Work toward individual and/or team sales targets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed