Inside Sales Associate

National Carwash Solutions•Dallas, TX

10d

About The Position

NCS is a full-service fluids and systems provider to the vehicle care industry, supporting car wash operators across North America for more than 50 years. It provides service, parts, environmentally friendly cleaning fluids, and other aftermarket support. The Inside Sales Associate joins the Parts & eCommerce team to grow recurring Parts business with select corporate car wash operators. This individual serves as the subject matter expert and primary contact for Parts revenue-related questions, working with customer teams such as Maintenance, Purchasing, and Finance, as well as NCS Sales and Operations. The role identifies growth opportunities, supports their execution, and removes roadblocks to increasing NCS wallet share. Successful candidates are self-starting individual contributors with aftermarket experience who support large corporate accounts in matrixed B2B organizations and bring strong analytical, communication, and organizational skills. The position is performed primarily in an office or remote setting. Travel may be required up to 25% as needed. Equipment needed includes a stable and reliable internet connection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management may change duties and responsibilities based on business needs; additional duties may be assigned. NCS offers competitive wages and benefits, including comprehensive health, dental, and vision coverage, matching 401(k), paid time off, professional development, training, flexibility, and opportunities for advancement. NCS is an equal opportunity employer and a drug-free workplace committed to a diverse workforce.

Requirements

Associate's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and experience.
2–4 years of experience in Inside Sales or Customer Service, with a track record of increasing sales and driving customer satisfaction.
Working knowledge of Inside Sales and Customer Service principles and commitment to consistently positive customer experiences.
Strong analytical and problem-solving skills, attention to detail, and ability to interpret data, generate insights, and make informed decisions.
Strong written, verbal communication, and presentation skills, with experience collaborating cross-functionally.
Ability to prioritize and manage time effectively in a fast-paced environment and adapt to changing priorities.
Proficiency with MS Office, especially Excel and PowerPoint for analyzing and manipulating data, Tableau, and ClickUp.
Ability to travel up to 25% as needed.
Ability to comply with applicable OSHA, EPA, local regulatory, and company safety policies.
Stable and reliable internet connection.

Nice To Haves

Experience in a $10M+ Parts business for an OEM or distributor in the car wash, automotive, HVAC, or adjacent industrial goods and services B2B spaces.
Experience with Oracle NetSuite or a similar ERP.

Responsibilities

Analyze customer Parts spend data to identify categories where NCS can become the primary supplier.
Lead change-management efforts to realign buying behavior within assigned accounts, working closely with internal and external customers.
Support Corporate Account Managers and field sales by managing inbound requests, quoting, and order coordination.
Develop a deep understanding of customer account structures, pricing agreements, and purchasing behaviors.
Identify upsell, cross-sell, and expansion opportunities within existing corporate relationships.
Serve as the first escalation point for Parts-related issues, respond promptly to customer inquiries, and ensure a seamless experience.
Manage one-off Parts quote requests, partnering with Supply Management to provide competitive pricing and accurate product availability.
Provide back-order updates upon request and expedite resolution of returns and claims.
Track and report progress on Parts conversion efforts using financial and operational metrics, and address questions and requests for internal and external review meetings.
Build strong, trusting relationships with external and internal stakeholders.
Champion the customer's perspective within NCS, advocate for customer needs, and ensure feedback is acted on.
Perform additional duties as assigned.