Inside Sales Associate
About The Position
The Inside Sales Associate at POOLCORP supports the customer experience in a fast-paced, customer-facing role. The associate assists customers at the counter and by phone, answers product questions, processes orders, recommends solutions, and helps provide a smooth sales and pickup experience. The role also involves building customer relationships and supporting showroom and basic warehouse operations. The position is based at POOLCORP’s NPT Las Vegas sales center at 5180 Cameron Street, Suite 2, Las Vegas, Nevada. Work hours are Monday through Friday, 6:00 a.m. to 4:00 p.m., with occasional Saturdays from 8:00 a.m. to 12:00 p.m. The position is safety-sensitive. Compensation is $18.00–$20.00 per hour, with eligibility for performance bonuses or other discretionary incentive plans.
Requirements
- Must be at least 18 years old.
- Excellent customer service attitude and comfort interacting directly with customers for most of the workday.
- Strong computer skills, including the ability to use basic computer systems and Microsoft Office.
- Ability to safely move products weighing up to 100 pounds using equipment such as a dolly.
Nice To Haves
- High school diploma or GED.
- At least 1 year of related inside sales experience.
- Familiarity with pool supplies, parts, chemicals, or pool construction or maintenance.
- Fluency in Spanish.
Responsibilities
- Assist walk-in and phone customers with product questions, orders, and service needs.
- Enter sales orders accurately, generate invoices, and process payments or credit authorizations according to company policy.
- Recommend products and solutions based on customer needs and product availability.
- Evaluate and determine the disposition of warranty items handled at the counter, in accordance with manufacturer warranty policies and customer needs.
- Provide customers with estimated delivery dates based on knowledge of vendor production and delivery schedules.
- Pull, stage, and distribute customer orders efficiently, including occasional use of an RF scanner.
- Restock and replenish showroom merchandise to maintain product availability and presentation.
- Cross-train in receiving, shipping, and general warehouse duties to support branch operations.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Flexible spending accounts and wellness programs.
- 401(k) with company match.
- 13 days of paid time off, increasing with tenure, and 8 paid holidays.
- Company-paid life insurance and long-term disability insurance.
- Paid parental leave.
- Fully funded tuition education programs.
- Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
- Employee stock purchase plan.
- Employee discounts.
- Employee assistance and education reimbursement programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
