Inside Sales Associate - Work from Home

Publishing Concepts•Bixby, OK

25d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-headquartered company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories and turn conversations into insights that support engagement and giving. The Inside Sales Associate engages clients and guides them through the sales process with professionalism and efficiency. The role involves high-volume inbound and outbound calls, following established sales processes and scripts, building value, updating client records, and presenting branded apparel and commemorative book offerings. Associates also conduct light fundraising and donation collection, address objections, and work to provide a positive client experience. The position is remote for employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. Associates work autonomously from a home office using company-provided desktop equipment and must maintain a quiet workspace and hard-wired internet connection. The schedule is full-time, Monday through Friday, with any 8-hour shift between 8 a.m. and 8 p.m. CST, plus one to two Saturdays per quarter. Pay is $16 per hour plus uncapped commission; the posting states average annual earnings of $40,000–$45,000 and top-performer earnings of more than $45,000.

Requirements

At least one year of total work history.
A high school degree or equivalent.
Permanent residence in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Complete a background check within 48 hours of receiving an offer.
Provide three professional references for a reference check.
Have a quiet, distraction-free workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi is not accepted.
Have internet download speed above 10 and upload speed above 5.
Work using the company-provided desktop equipment.
Be able to sit for long periods.
Be able to work any 8-hour shift between 8 a.m. CST and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle a high volume of 20–50 inbound and outbound calls from clients.
Engage with clients professionally and carefully, representing partner organizations and working to ensure each client has a positive experience.
Follow established sales processes and scripts, and continually improve knowledge and execution of those procedures.
Build value throughout calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Close sales by addressing objections and delivering rebuttals.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients.
Seek feedback from leaders, the sales team, and peers to improve service and address areas for growth.
Maintain excellent attendance and punctuality and adhere to scheduled hours, breaks, lunches, and meetings.