Inside Sales Associate II

Boyd•Grand Rapids, MI

19d•Onsite

About The Position

The Inside Sales Associate II supports the organization by managing customer activities, coordinating programs, and assisting with account growth. The role processes customer quote requests, coordinates with Estimating, distributes quotes, and follows up on customer inquiries. It reviews and validates customer orders for accuracy, including pricing, quantities, delivery schedules, and revision levels, and communicates order details and updates to customers. The position coordinates communication across functions to support order fulfillment and program planning. It supports the introduction and management of new products or customer programs from initiation through implementation, in alignment with established processes. The associate monitors inventory and coordinates with production and purchasing to manage supply needs, including impacts from orders and cancellations. The role also prepares reports and data for management, supports account Sales Representatives and the Sales Manager, responds to customer concerns and quality-related questions, and works with internal departments and logistics partners to expedite or track orders and resolve shipment issues. It also identifies opportunities to expand sales by promoting additional products or services and performs other duties as assigned. The role is based on-site in Grand Rapids, Michigan, and may periodically involve working on the plant floor. Reasonable accommodations may be made for physical requirements and work environment conditions.

Requirements

Associate degree required at minimum.
At least 2 years of related experience or training, or an equivalent combination of education and experience.
Fluency in written and spoken English.
Ability to respond effectively to inquiries from customers, operations, purchasing, and other business stakeholders.
Ability to prepare professional correspondence in a structured format.
Ability to present information clearly to management, sales teams, engineers, and customers.
Ability to perform basic calculations involving discounts, percentages, rounding, and geometric measurements.
Strong problem-solving skills and ability to manage different variables in non-standard situations.
Ability to interpret instructions presented in written, oral, or schedule formats.
Ability to perform essential duties proficiently.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Process customer quote requests, coordinate with Estimating, distribute quotes, and follow up on customer inquiries.
Review and validate customer orders for accuracy, including pricing, quantities, delivery schedules, and revision levels; communicate order details and updates to customers.
Coordinate cross-functional communication to support order fulfillment and program planning.
Support the introduction and management of new products or customer programs from initiation through implementation, following established processes.
Monitor inventory levels and coordinate with production and purchasing to manage supply needs, including order impacts and cancellations.
Prepare reports and compile data to support management decision-making.
Provide ongoing support to account Sales Representatives and the Sales Manager.
Address customer concerns and complaints related to quality issues and questions.
Collaborate with internal departments and logistics partners to expedite or track orders and resolve shipment issues.
Identify opportunities to expand sales by promoting additional products or services.
Perform other duties as assigned.