Inside Sales & Applications Coordinator
About The Position
Nanovea is seeking an Inside Sales & Applications Coordinator to help manage incoming customer inquiries and support the early stages of the sales process. This role is a good fit for someone intelligent, organized, friendly, and able to communicate clearly with customers. A technical degree is not required. Prior experience with scientific instruments or materials testing is also not required. We are looking for someone who can learn, ask good questions, take clear notes, follow up consistently, and represent the company professionally. The person in this role will respond to inquiries received through the CRM, gather basic customer information, schedule technical discussions, attend meetings with Nanovea technical specialists, prepare quotations using approved templates, and follow up on open sales opportunities. Complex technical questions will be handled by Nanovea technical specialists. The main responsibility of this position is to make sure customers receive a professional response, meetings are properly coordinated, notes are accurate, quotes are sent when needed, and sales leads are followed carefully.
Requirements
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Ability to listen carefully and summarize information clearly.
- Professional, friendly, and customer-focused personality.
- Strong organization and follow-up skills.
- Comfortable using email, calendars, basic office software, and learning CRM systems.
- Ability to manage multiple inquiries and follow-up tasks at the same time.
- Willingness to learn about Nanovea’s instruments, applications, and customers.
Nice To Haves
- An associate degree, some college coursework, or additional training is helpful, but not required.
- Prior experience in customer service, sales coordination, inside sales, administrative support, or technical support is helpful, but not required.
- Technical background is not required.
- Intelligent and curious.
- Clear and professional communicator.
- Reliable with daily follow-up.
- Comfortable speaking with engineers, researchers, purchasing departments, and business contacts.
- Able to stay calm and professional when customers ask technical or urgent questions.
- Good judgment in knowing when to ask for help or involve a technical specialist.
- Positive attitude and ability to represent Nanovea well.
- Detail-oriented without losing focus on customer service.
- Interested in growing within a technical sales environment.
Responsibilities
- Respond promptly and professionally to incoming customer inquiries through the CRM.
- Gather basic information about the customer’s needs, application, sample type, timeline, and purchasing process.
- Schedule technical discussions between customers and Nanovea technical specialists.
- Attend customer meetings with the technical specialist and take clear notes.
- Summarize customer needs, meeting notes, and next steps in the CRM.
- Prepare and send quotations using approved pricing, templates, and internal guidance.
- Follow up with customers on open quotes and active sales leads.
- Maintain professional and consistent communication with customers throughout the sales process.
- Coordinate internally with sales, technical specialists, laboratory staff, and management.
- Keep CRM records organized and up to date.
- Help ensure that customer inquiries do not get lost or delayed.
- Escalate technical, commercial, or contractual questions to the appropriate internal person.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
